Industry
BPO
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CareCall jobs and careers in South Africa
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
Johannesburg Cape Town
Evidence-led company research
What CareCall jobs research shows
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
Locations
Johannesburg, Cape Town
Company size
50
Role areas
Healthcare Support Consultant, Medical Aid Query Agent, Chronic Disease Case Manager
Typical pay
R7,500–R19,000/month
Head office
Johannesburg
What the work may be like
CareCall occupies one of the most distinctive niches in SA BPO — healthcare and wellness support for medical schemes and health insurers. Agents assist patients with chronic disease queries, medical aid authorisations, and healthcare navigation, applying clinical or health knowledge in a structured contact centre environment.
The work is genuinely meaningful, the above-market salaries reflect the specialist nature of the roles, and growing medical scheme outsourcing ensures consistent demand.
Hiring and application process
za. The screening process starts with an application review that prioritises nursing or healthcare qualifications and any medical aid contact centre experience, followed by a telephonic interview and a practical call simulation assessing how you handle authorisations, chronic disease queries and patient navigation.
Shortlisted candidates complete reference and background checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by revising medical scheme terminology and practising clear, empathetic responses to sensitive health-related scenarios.
Who may be a good fit
- Candidates with a nursing background or healthcare training who want to apply those skills in a contact centre environment
- Purpose-driven healthcare work — patient impact makes every shift more meaningful than standard BPO volume calls
- Above-market salaries for qualified healthcare advisors reflecting the specialist nature of the roles
- Growing demand as medical schemes outsource more support — a sector with structural tailwinds
What candidates should verify
- • Healthcare or nursing qualification is highly advantageous — entry without clinical background is more difficult
- • Emotionally demanding when managing patients with serious chronic illness
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at CareCall
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Healthcare Support Consultant · Medical Aid Query Agent · Chronic Disease Case Manager · Health Coach · Team Leader
Entry guidance
Matric; nursing or healthcare qualification highly advantageous; medical aid or health insurance contact centre experience a plus
Hiring process
To apply for roles at CareCall, submit your CV and Matric certificate via the jobs platform or directly through www.callcentre.co.za. The screening process starts with an application review that prioritises nursing or healthcare qualifications and any medical aid contact centre experience, followed by a telephonic interview and a practical call simulation assessing how you handle authorisations, chronic disease queries and patient navigation. Shortlisted candidates complete reference and background checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by revising medical scheme terminology and practising clear, empathetic responses to sensitive health-related scenarios.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Niche healthcare contact centre specialist
- Medical scheme and insurer client contracts
- Above-market salaries for qualified healthcare advisors
- Meaningful work — patient impact focus