Industry
BPO
CC
Cell C Contact Centre company profile
Cell C Contact Centre runs customer service operations for Cell C, South Africa’s third-largest mobile network. Staff handle calls, chats and emails from Cell C subscribers on network coverage, data usage, billing disputes and account changes.
1,500+Team
PublicOn ShiftMate
Johannesburg (Midrand)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Cell C Contact Centre company profile research shows
Cell C Contact Centre runs customer service operations for Cell C, South Africa’s third-largest mobile network. Staff handle calls, chats and emails from Cell C subscribers on network coverage, data usage, billing disputes and account changes.
Locations
Johannesburg (Midrand), Cape Town
Company size
1,500+
Role areas
Customer Service Agent, Technical Support Consultant, Billing Agent
Typical pay
R7,000–R16,000/month
Head office
Johannesburg (Midrand)
What the work may be like
Cell C's contact centre has a leaner, more agile feel following the company's restructuring — smaller teams, faster decisions, and a genuine team atmosphere compared to the largest networks. Agents handle mobile, data, and billing queries with real technical training on Cell C's 5G network partnerships.
The post-restructuring environment is more stable than it was and offers growth opportunities for agents willing to develop technical skills.
Hiring and application process
za or the current jobs platform listing. Applications are screened for a Matric certificate and any telecoms knowledge, after which shortlisted candidates complete a verbal communication assessment and attend a panel interview that includes role-play on billing queries, data usage and network coverage.
Reference and background checks follow, with the full process from application to offer typically taking three to five weeks. Applicants should prepare by reviewing Cell C’s service packages and practising clear explanations of account changes and data troubleshooting.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Smaller team feel than major networks — individuals matter here
- Post-restructuring stability with growth opportunities
- Technical 5G and data skills development
What candidates should verify
- • Cell C is smaller than Vodacom/MTN — less brand weight on CV
- • Company history of financial difficulties may concern some applicants
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Cell C Contact Centre.
Cell C Contact Centre runs customer service operations for Cell C, South Africa’s third-largest mobile network. Staff handle calls, chats and emails from Cell C subscribers on network coverage, data usage, billing disputes and account changes.
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Opportunities
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Cell C Contact Centre lists Johannesburg (Midrand) on this public profile.
Where can I read reviews?
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