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City of Johannesburg jobs and careers in South Africa
The City of Johannesburg operates the Joburg 311 contact centre, which manages rates queries, electricity and water fault reports, billing disputes, and service delivery requests for the metro's 5.8 million residents. The service runs across phone, WhatsApp, and a mobile app, processing hundreds of thousands of contacts monthly.
Johannesburg
Evidence-led company research
What City of Johannesburg jobs research shows
8 million residents. The service runs across phone, WhatsApp, and a mobile app, processing hundreds of thousands of contacts monthly.
Locations
Johannesburg
Company size
500+ (contact centre)
Role areas
Municipal Contact Centre Agent, Rates & Billing Advisor, Electricity Fault Reporting Agent
Typical pay
R8,000–R18,000/month
Head office
Johannesburg
What the work may be like
The City of Johannesburg's Joburg 311 contact centre is one of the most ambitious municipal service operations in Africa — handling hundreds of thousands of contacts monthly across phone, WhatsApp, and the Joburg app. Agents work in a structured, modern environment with proper training programmes and clear team leader structures.
CoJ has invested heavily in digital channels, which means you're not just handling calls — you're working across platforms and building skills that open doors in both the public and private sector. For Johannesburg-based candidates who want permanent employment, serious scale, and a recognisable employer on their CV, CoJ is one of the best options in the city.
Hiring and application process
Candidates should apply via the City of Johannesburg’s official e-recruitment portal, submitting a CV that highlights Matric results and any municipal, utility billing or contact-centre experience. Applications are screened for eligibility, followed by a skills assessment and panel interview that may test English/Zulu or English/Sotho proficiency for Joburg 311 roles handling rates queries, fault reports and billing disputes.
Shortlisted applicants undergo reference, criminal-record and qualification verifications, with the process typically taking eight to twelve weeks from application to offer. Prepare by reviewing common service-delivery issues on the Joburg 311 platform and preparing bilingual examples of customer resolution.
Who may be a good fit
- Johannesburg-based candidates who want stable municipal employment handling utility and service delivery queries for SA's largest city
- Joburg is SA's economic capital — CoJ is one of the most recognisable government employers on any CV
- Joburg 311 runs on phone, WhatsApp and app — you build multichannel digital skills that transfer directly to private sector BPOs
- Accessible from the CBD and surrounding townships via Rea Vaya BRT and taxi routes
What candidates should verify
- • Serving 5.8 million residents means call volumes are high and public expectations are intense
- • Like most metros, pay increments are tied to the municipal budget cycle rather than individual performance reviews
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at City of Johannesburg
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Municipal Contact Centre Agent · Rates & Billing Advisor · Electricity Fault Reporting Agent · Service Delivery Consultant · Team Leader
Entry guidance
Matric; municipal services, utility billing, or contact centre experience preferred; bilingual English/Zulu or English/Sotho advantageous
Hiring process
Candidates should apply via the City of Johannesburg’s official e-recruitment portal, submitting a CV that highlights Matric results and any municipal, utility billing or contact-centre experience. Applications are screened for eligibility, followed by a skills assessment and panel interview that may test English/Zulu or English/Sotho proficiency for Joburg 311 roles handling rates queries, fault reports and billing disputes. Shortlisted applicants undergo reference, criminal-record and qualification verifications, with the process typically taking eight to twelve weeks from application to offer. Prepare by reviewing common service-delivery issues on the Joburg 311 platform and preparing bilingual examples of customer resolution.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Serves Johannesburg's 5.8 million residents
- Joburg 311 multi-channel service — phone, WhatsApp, app
- Permanent municipal employment with full benefits
- Accessible from CBD via Rea Vaya