Industry
BPO
ShiftMate company profile
Clever Call jobs and careers in South Africa
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
Durban
Evidence-led company research
What Clever Call jobs research shows
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
Locations
Durban
Company size
200+
Role areas
Customer Service Agent, Sales Agent, Lead Generation Agent
Typical pay
R6,500–R15,000/month
Head office
Durban
What the work may be like
Clever Call connects Durban and Manchester — a niche operation built specifically for UK-facing customer service and sales. The smaller team scale means individual performance is genuinely noticed, and UK campaign hours (typically afternoon/evening) suit candidates who prefer not to work early mornings.
The Durban–Manchester dual-operation culture creates a more internationally oriented daily experience than most local BPOs.
Hiring and application process
Apply via the Clever Call listing on this platform by submitting your Matric certificate and a short voice note demonstrating your English accent. Shortlisted candidates complete an accent and communication assessment, followed by a customer-service role-play interview focused on handling UK clients with care and professionalism.
The full process usually takes two to three weeks from application to offer. Prepare by practising clear, polite responses to typical outbound sales and inbound service queries while keeping UK time zones in mind.
Who may be a good fit
- Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
- UK client campaigns in a focused Durban team — international exposure without relocating
- Smaller team means individual recognition and faster career visibility
- Paid training from scratch — accessible to candidates without prior BPO experience
What candidates should verify
- • UK campaign hours typically require afternoon and evening work
- • Small operation — limited internal mobility compared to the large BPO groups
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Clever Call
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Service Agent · Sales Agent · Lead Generation Agent · Team Leader · Operations Manager
Entry guidance
Matric, clear English accent, customer-service orientation
Hiring process
Apply via the Clever Call listing on this platform by submitting your Matric certificate and a short voice note demonstrating your English accent. Shortlisted candidates complete an accent and communication assessment, followed by a customer-service role-play interview focused on handling UK clients with care and professionalism. The full process usually takes two to three weeks from application to offer. Prepare by practising clear, polite responses to typical outbound sales and inbound service queries while keeping UK time zones in mind.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- UK-facing campaigns
- Durban–Manchester operation
- Smaller, hands-on team
- Paid training provided