Industry
BPO
ShiftMate company profile
Concentrix jobs and careers in South Africa
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
Cape Town Johannesburg
Evidence-led company research
What Concentrix jobs research shows
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
Locations
Cape Town, Johannesburg
Company size
6,000+
Role areas
Customer Service Advisor, Technical Support Agent, Sales Agent
Typical pay
R7,000–R20,000/month
Head office
Newark
Founded
2004
What the work may be like
Concentrix (which absorbed Webhelp) runs large multilingual delivery centres in Cape Town and Johannesburg — one of the world's biggest CX employers with the systems and structure to match. The work spans voice, chat, email, and social across major technology, retail, and financial brand clients.
The global scale means genuine international career mobility within Concentrix, and the work-from-home options available for qualified agents are among the most established in the SA BPO market.
Hiring and application process
Interested candidates apply online via Concentrix’s careers site or South African job portals for contact-centre roles. The process begins with Matric verification and an English-plus-computer-literacy assessment, followed by a voice or video interview and background checks.
Most applicants receive an offer within two to four weeks. Prepare by practising clear spoken English and sample customer-service scenarios for UK clients.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- One of the world's three largest CX employers — global mobility for career development
- Multi-channel work (voice, chat, email, social) builds a versatile skills profile
- Established work-from-home programme for qualifying agents
What candidates should verify
- • Large corporate structure — individual agents need to proactively manage their own career visibility
- • High-volume KPI environment across most client accounts
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Concentrix
Current listings sourced from public employer and job-board pages.
Quality Manager
Cape Town, Western CapeVia Indeed
UK Customer Service Advisor
Cape Town, Western CapeVia Indeed
UK German-Speaking Customer Service Advisor
Cape Town, Western CapeVia Indeed
Training and Quality Manager
Cape Town, Western CapeVia Indeed
German Customer Service Associate
Cape Town, Western CapeR20 000 per monthVia Indeed
Utilities Customer Service Advisor
Cape Town, Western CapeVia Indeed
What to expect
Career areas
Customer Service Advisor · Technical Support Agent · Sales Agent · Team Leader · Operations Manager
Entry guidance
Matric, strong English communication, computer literacy
Hiring process
Interested candidates apply online via Concentrix’s careers site or South African job portals for contact-centre roles. The process begins with Matric verification and an English-plus-computer-literacy assessment, followed by a voice or video interview and background checks. Most applicants receive an offer within two to four weeks. Prepare by practising clear spoken English and sample customer-service scenarios for UK clients.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- One of the world's largest CX employers
- Global brand clients
- Work-from-home options
- International career mobility