Industry
BPO
DC
Debtbusters Contact Centre company profile
Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers. Agents work with clients to restructure loans and repayments under National Credit Regulator rules, rather than pursuing collections.
800+Team
2008Founded
Cape Town (Century City)South Africa
Company profile
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Profile active on ShiftMate
Evidence-led company research
What Debtbusters Contact Centre company profile research shows
Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers. Agents work with clients to restructure loans and repayments under National Credit Regulator rules, rather than pursuing collections.
Locations
Cape Town (Century City), Johannesburg
Company size
800+
Role areas
Debt Counselling Consultant, Payment Administrator, Retentions Agent
Typical pay
R7,000–R16,000/month
Head office
Cape Town (Century City)
Founded
2008
What the work may be like
Debtbusters is South Africa's largest debt counselling company — a mission-driven contact centre where agents genuinely help over-indebted consumers restructure their finances rather than simply collecting payments. The Century City Cape Town campus is modern and professionally managed, and the NCR compliance training is thorough and fully funded.
As consumer debt levels in SA continue rising, Debtbusters is growing consistently, creating genuine advancement opportunities.
Hiring and application process
za. The screening process starts with an initial review for empathy and listening skills, followed by a telephonic interview, a short NCR knowledge assessment, and a final interview focused on debt-restructuring scenarios under National Credit Regulator rules.
Reference and credit checks are completed before an offer is made. The full process typically takes three to five weeks, so prepare by practising clear explanations of loan repayment options to show you can support over-indebted clients effectively.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Mission-driven work — genuinely helping consumers escape debt cycles is more rewarding than standard collections
- SA's largest debt counselling brand — growing consistently as consumer over-indebtedness rises
- NCR-compliant training fully funded — a formal credit regulation qualification while working
What candidates should verify
- • Emotionally demanding work — daily exposure to people in serious financial distress requires resilience
- • Century City Cape Town campus — not accessible outside the Western Cape
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Debtbusters Contact Centre.
Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers. Agents work with clients to restructure loans and repayments under National Credit Regulator rules, rather than pursuing collections.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Debtbusters Contact Centre lists Cape Town (Century City) on this public profile.
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