Industry
BPO
ShiftMate company profile
Momentum Metropolitan Contact Centre jobs and careers in South Africa
Momentum Metropolitan Contact Centre handles customer service and sales calls for life insurance, health cover, retirement funds and short-term insurance under the Momentum and Metropolitan brands. The operation sits inside one of South Africa’s larger financial services groups and employs more than 3,000 people across its contact centres.
Centurion (Momentum) Cape Town (Metropolitan) Johannesburg
Evidence-led company research
What Momentum Metropolitan Contact Centre jobs research shows
Momentum Metropolitan Contact Centre handles customer service and sales calls for life insurance, health cover, retirement funds and short-term insurance under the Momentum and Metropolitan brands. The operation sits inside one of South Africa’s larger financial services groups and employs more than 3,000 people across its contact centres.
Locations
Centurion (Momentum), Cape Town (Metropolitan), Johannesburg
Company size
3,000+ (contact centre)
Role areas
Insurance Sales Consultant, Health Cover Advisor, Retentions Agent
Typical pay
R8,000–R21,000/month
Head office
Centurion (Momentum)
Founded
1966
What the work may be like
Momentum Metropolitan operates two distinct contact centre environments — the Momentum campus in Centurion focuses on higher-income life insurance and investments, while Metropolitan in Cape Town serves a more mass-market and underbanked community with a genuine social mission. Both sides offer FAIS-funded training and Momentum Multiply wellness benefits.
The dual-brand structure creates interesting career mobility across very different market segments within one group.
Hiring and application process
To apply for roles at Momentum Metropolitan Contact Centre, submit your CV and Matric certificate through the Momentum Group careers portal or the South African jobs platform listing. The screening process typically begins with an online psychometric and voice assessment, followed by a competency-based interview and FAIS Fit & Proper verification, which may require proof of ongoing studies if not yet compliant.
Successful candidates then undergo reference, credit and criminal checks before receiving an offer, with the full process usually taking three to five weeks. Prepare by practising clear communication and role-play scenarios involving insurance products to demonstrate your customer service aptitude.
Who may be a good fit
- Centurion and Cape Town-based candidates with Matric looking for a global BPO brand and structured training
- FAIS training fully funded — gain a financial advisory qualification while working
- Momentum Multiply employee wellness programme — one of the most comprehensive in SA financial services
- Dual-brand structure (Momentum + Metropolitan) — career mobility across different market segments
What candidates should verify
- • Centurion and Cape Town campuses — limited accessibility for Johannesburg or Durban candidates outside those areas
- • Complex life and health insurance products require substantial training before agent independence
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Momentum Metropolitan Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Health Cover Advisor · Retentions Agent · Claims Consultant · Retirement Fund Administrator
Entry guidance
Matric, FAIS Fit & Proper or willingness to study, financial services interest
Hiring process
To apply for roles at Momentum Metropolitan Contact Centre, submit your CV and Matric certificate through the Momentum Group careers portal or the South African jobs platform listing. The screening process typically begins with an online psychometric and voice assessment, followed by a competency-based interview and FAIS Fit & Proper verification, which may require proof of ongoing studies if not yet compliant. Successful candidates then undergo reference, credit and criminal checks before receiving an offer, with the full process usually taking three to five weeks. Prepare by practising clear communication and role-play scenarios involving insurance products to demonstrate your customer service aptitude.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Dual-brand insurer (Momentum + Metropolitan)
- FAIS-funded training
- Metropolitan historically serves underbanked communities — mission-driven work
- Momentum Multiply employee wellness