Industry
BPO
ShiftMate company profile
Mukuru Contact Centre jobs and careers in South Africa
Mukuru operates a high-volume contact centre supporting its parent company’s money transfer and financial services business across Southern and East Africa. The centre handles customer queries for remittances sent by migrant workers to family and recipients in multiple countries.
Johannesburg (Braamfontein) Cape Town
Evidence-led company research
What Mukuru Contact Centre jobs research shows
Mukuru operates a high-volume contact centre supporting its parent company’s money transfer and financial services business across Southern and East Africa. The centre handles customer queries for remittances sent by migrant workers to family and recipients in multiple countries.
Locations
Johannesburg (Braamfontein), Cape Town
Company size
1,000+
Role areas
Customer Service Agent, Money Transfer Consultant, Compliance Agent
Typical pay
R7,000–R16,000/month
Head office
Johannesburg (Braamfontein)
Founded
2023
What the work may be like
Mukuru is Africa's largest money transfer brand — a fintech-adjacent, mission-driven contact centre serving millions of migrant workers sending money across Southern and East Africa. The multilingual team environment (Zulu, Sotho, Shona, Portuguese) is genuinely distinct from standard BPO floors, and the purpose behind the work — helping families receive money safely — creates a more meaningful daily experience.
Rapid growth means promotions arise faster than at mature, static operators.
Hiring and application process
com, submitting proof of Matric and highlighting any Zulu, Sotho, Shona or Portuguese skills. The process starts with an online language and empathy assessment simulating remittance queries, followed by a voice interview and background checks focused on customer-service reliability.
Successful applicants typically receive an offer within three to five weeks. Prepare by practising calm, empathetic responses to distressed callers in at least two of the preferred languages while demonstrating basic knowledge of cross-border money transfers.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- Africa's largest money transfer brand — genuine scale and social impact serving migrant communities
- Multilingual premium — additional languages (Shona, Portuguese, Sotho) earn above-standard pay
- Rapid growth company — internal advancement opportunities arising consistently as operations expand
What candidates should verify
- • Braamfontein Johannesburg campus requires reliable inner-city commuting
- • High transaction volumes and financial compliance requirements create consistent accuracy pressure
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Mukuru Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Service Agent · Money Transfer Consultant · Compliance Agent · Fraud Prevention Analyst · Team Leader
Entry guidance
Matric, multilingual ability preferred (Zulu, Sotho, Shona, Portuguese), empathy
Hiring process
Candidates should apply via the South African jobs platform or Mukuru’s careers page on mukuru.com, submitting proof of Matric and highlighting any Zulu, Sotho, Shona or Portuguese skills. The process starts with an online language and empathy assessment simulating remittance queries, followed by a voice interview and background checks focused on customer-service reliability. Successful applicants typically receive an offer within three to five weeks. Prepare by practising calm, empathetic responses to distressed callers in at least two of the preferred languages while demonstrating basic knowledge of cross-border money transfers.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Africa's largest money transfer brand
- Multilingual team environment
- Fintech and remittance specialisation
- Purpose-driven (serving migrant workers)