Industry
BPO
M/
MultiChoice / DStv Contact Centre company profile
MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv. The centre handles billing issues, decoder troubleshooting, account changes and streaming support for millions of customers across the continent.
3,500+ (contact centre)Team
1994Founded
Johannesburg (Randburg)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What MultiChoice / DStv Contact Centre company profile research shows
MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv. The centre handles billing issues, decoder troubleshooting, account changes and streaming support for millions of customers across the continent.
Locations
Johannesburg (Randburg), Cape Town, Durban
Company size
3,500+ (contact centre)
Role areas
Customer Service Agent, Technical Support Agent, Billing Consultant
Typical pay
R7,500–R18,000/month
Head office
Johannesburg (Randburg)
Founded
1994
What the work may be like
MultiChoice's contact centre handles decoder technical support, billing, and Showmax streaming queries for Africa's leading pay-TV brand — a tech-involved customer service environment where agents develop real troubleshooting skills. The Randburg hub is well-equipped, and the staff subscription discounts (DStv, Showmax) are a genuinely valued daily benefit.
The MultiChoice Africa group structure creates mobility opportunities across the continent for strong performers.
Hiring and application process
Candidates should apply online via the MultiChoice careers portal or South African job platforms such as PNet and Indeed, submitting a Matric certificate and highlighting any customer-service experience. The screening process includes an initial CV review, a telephonic or video interview, a practical call simulation focused on decoder troubleshooting and billing queries, plus reference and criminal checks.
The full process from application to offer typically takes three to five weeks. Prepare by studying DStv, Showmax and GOtv products and practising clear, patient explanations of technical steps.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
- Africa's largest pay-TV brand — DStv is a household name and a strong CV entry
- Staff DStv and Showmax subscription discounts — tangible daily benefit every employee uses
- Tech-support exposure across decoder, satellite, and streaming systems — marketable digital skills
What candidates should verify
- • High-volume customer service with complex decoder and billing queries — pace is demanding
- • Randburg location may require significant commutes for candidates in southern or eastern Johannesburg
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside MultiChoice / DStv Contact Centre.
MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv. The centre handles billing issues, decoder troubleshooting, account changes and streaming support for millions of customers across the continent.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
MultiChoice / DStv Contact Centre lists Johannesburg (Randburg) on this public profile.
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