Industry
BPO
OM
Old Mutual Contact Centre company profile
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
4,000+ (contact centre)Team
1999Founded
Cape Town (Pinelands)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Old Mutual Contact Centre company profile research shows
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
Locations
Cape Town (Pinelands), Johannesburg (Sandton), Durban
Company size
4,000+ (contact centre)
Role areas
Life Insurance Consultant, Investment Advisor, Financial Planning Administrator
Typical pay
R8,000–R21,000/month
Head office
Cape Town (Pinelands)
Founded
1999
What the work may be like
Old Mutual's contact centre spans Pinelands (Cape Town), Sandton (Johannesburg), and Durban — a professional, corporate financial services environment handling life insurance, investments, and savings for Africa's oldest financial group. The FAIS advisory pathway, fully funded by Old Mutual, gives agents a real financial qualification while working.
The Employee Share Trust, employee wellness programmes, and pan-African mobility distinguish this from standard BPO environments.
Hiring and application process
Candidates interested in Old Mutual Contact Centre roles should apply via the South African jobs platform, attaching their Matric certificate and highlighting any financial services exposure. Applications are screened through an initial online assessment testing financial literacy and communication skills, followed by a structured interview that evaluates inbound call handling and FAIS Fit & Proper compliance for advisory duties.
Successful candidates then undergo reference and background checks before receiving an offer, with the full process typically completed within three to five weeks. Prepare by reviewing Old Mutual’s life insurance and investment products so you can confidently discuss how they support customers’ financial goals.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- 175+ year brand legacy — Old Mutual on your CV carries serious financial services credibility
- Fully funded FAIS advisory qualification — become a registered financial advisor while working
- Old Mutual Employee Share Trust — real financial participation in the group's performance
What candidates should verify
- • Complex life insurance and investment products require substantial training commitment before going live
- • Large corporate environment — individual career management requires proactivity to progress
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Old Mutual Contact Centre.
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
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Opportunities
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A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Old Mutual Contact Centre lists Cape Town (Pinelands) on this public profile.
Where can I read reviews?
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