Industry
GOVERNMENT
SARS company profile
SARS operates one of South Africa’s largest government contact centres, answering tax queries, eFiling support, customs and VAT questions for millions of individual and business taxpayers. The service runs from a dedicated operation with more than 2,000 staff who handle calls on weekdays between 8:00 and 16:00, with adjusted Wednesday hours.
2,000+ (contact centre)Team
1997Founded
PretoriaSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What SARS company profile research shows
SARS operates one of South Africa’s largest government contact centres, answering tax queries, eFiling support, customs and VAT questions for millions of individual and business taxpayers. The service runs from a dedicated operation with more than 2,000 staff who handle calls on weekdays between 8:00 and 16:00, with adjusted Wednesday hours.
Locations
Pretoria, Johannesburg, Cape Town
Company size
2,000+ (contact centre)
Role areas
Contact Centre Agent, eFiling Support Consultant, Tax Compliance Officer
Typical pay
R9,000–R24,000/month
Head office
Pretoria
Founded
1997
What the work may be like
Working at the SARS contact centre means being part of one of South Africa's most professional government operations. The environment is structured and compliance-driven — agents are trained thoroughly on tax legislation and system tools before going live.
It's demanding work, especially during tax season, but the job security, benefits, and the sense that your work genuinely matters to millions of South Africans make it one of the most sought-after government contact centre roles in the country.
Hiring and application process
Candidates can apply for SARS contact centre and other roles via the official SARS careers portal or approved South African job platforms when vacancies are posted. Applications undergo initial screening for Matric or higher qualifications, followed by skills or psychometric assessments, panel interviews, and mandatory background checks that confirm a clean criminal record and any finance or tax experience.
The full process from submission to offer typically takes six to twelve weeks due to government compliance requirements. Applicants should prepare by studying SARS eFiling and tax procedures to demonstrate relevant knowledge during assessments.
Who may be a good fit
- Candidates with a finance, tax, or customer service background who want the long-term stability and benefits of permanent government employment
- Exceptional job security — permanent government employment
- Above-average salaries for the public sector
- Full benefits package — medical aid, pension, generous leave
What candidates should verify
- • Hiring is highly competitive — application and vetting process is thorough
- • Tax season (February–November) brings extreme call volumes and pressure
- • Large bureaucratic environment can slow career decisions
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside SARS.
SARS operates one of South Africa’s largest government contact centres, answering tax queries, eFiling support, customs and VAT questions for millions of individual and business taxpayers. The service runs from a dedicated operation with more than 2,000 staff who handle calls on weekdays between 8:00 and 16:00, with adjusted Wednesday hours.
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Opportunities
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Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
SARS lists Pretoria on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.