Industry
BPO
ShiftMate company profile
Standard Bank Contact Centre jobs and careers in South Africa
Standard Bank’s contact centre is the bank’s internal operation handling customer queries for personal banking, business banking, and card services. It manages millions of calls and digital interactions each year for Standard Bank’s retail and business customers across South Africa.
Johannesburg (Rosebank) Johannesburg (Randburg) Durban Cape Town
Evidence-led company research
What Standard Bank Contact Centre jobs research shows
Standard Bank’s contact centre is the bank’s internal operation handling customer queries for personal banking, business banking, and card services. It manages millions of calls and digital interactions each year for Standard Bank’s retail and business customers across South Africa.
Locations
Johannesburg (Rosebank), Johannesburg (Randburg), Durban
Company size
5,000+ (contact centre)
Role areas
Personal Banking Advisor, Card Services Consultant, Business Banking Advisor
Typical pay
R8,500–R22,000/month
Head office
Johannesburg (Rosebank)
Founded
2024
What the work may be like
Standard Bank's contact centre operates at significant scale from its Rosebank and Randburg hubs — a professional, compliance-driven banking environment where accuracy and financial knowledge matter. Agents work across personal banking, cards, and business banking product lines, with extensive training before going live.
The Africa's biggest bank status means genuine internal mobility opportunities across 20+ African country operations for high performers.
Hiring and application process
Candidates can apply for roles at Standard Bank Contact Centre through the bank’s official careers portal or verified South African job platforms when vacancies are posted. The screening process starts with an application review against Matric and financial literacy requirements, followed by communication and systems assessments, a competency-based interview, and compulsory credit and criminal record checks.
The full process from application to offer typically takes four to six weeks. Applicants should prepare by practising telephone role-plays on personal banking, business banking and card queries while reviewing Standard Bank’s current product offerings.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Africa's largest bank — unmatched brand recognition and CV credibility
- Internal mobility across Standard Bank's 20+ African country operations
- Comprehensive benefits package including medical aid and pension
What candidates should verify
- • Large corporate environment — banking compliance requirements make the work detail-intensive
- • Career progression can be slower than smaller BPOs due to organisational scale
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Standard Bank Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Personal Banking Advisor · Card Services Consultant · Business Banking Advisor · Collections Consultant · Digital Support Agent
Entry guidance
Matric, financial literacy, clear credit and criminal record
Hiring process
Candidates can apply for roles at Standard Bank Contact Centre through the bank’s official careers portal or verified South African job platforms when vacancies are posted. The screening process starts with an application review against Matric and financial literacy requirements, followed by communication and systems assessments, a competency-based interview, and compulsory credit and criminal record checks. The full process from application to offer typically takes four to six weeks. Applicants should prepare by practising telephone role-plays on personal banking, business banking and card queries while reviewing Standard Bank’s current product offerings.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Africa's largest bank by assets
- Comprehensive benefits and medical aid
- Internal mobility across 20+ African countries
- Digital banking career pathway