Industry
BPO
Teleperformance company profile
Teleperformance operates as a large business process outsourcing provider in South Africa, delivering customer service support for major international tech and retail brands. The South African sites manage inbound calls, chats, and emails for these clients, following strict service level agreements that track metrics such as response times, resolution rates, and customer satisfaction scores.
3,000+Team
1978Founded
Cape TownSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Teleperformance company profile research shows
Teleperformance operates as a large business process outsourcing provider in South Africa, delivering customer service support for major international tech and retail brands. The South African sites manage inbound calls, chats, and emails for these clients, following strict service level agreements that track metrics such as response times, resolution rates, and customer satisfaction scores.
Locations
Cape Town, Durban
Company size
3,000+
Role areas
Customer Service Rep, Technical Support Agent, Team Leader
Typical pay
R7,500–R20,000/month
Head office
Cape Town
Founded
1978
What the work may be like
As the world's largest BPO, Teleperformance's South African operations have the scale and systems of a global corporate — professional, process-driven, and consistent. The Cape Town and Durban delivery centres handle major tech and retail brand accounts where service standards are rigorous.
The global footprint is a genuine differentiator: high performers can access international mobility programmes across Teleperformance's 91-country operation.
Hiring and application process
To apply for roles at Teleperformance in South Africa, candidates should submit applications through the company’s official careers portal or major local job platforms. The screening process typically begins with a CV review against Matric and communication requirements, followed by online assessments testing English proficiency, typing speed, and basic customer service scenarios.
Shortlisted applicants then complete a voice or video interview, with final background and reference checks before an offer. The full process usually takes two to four weeks.
Prepare by practising clear, professional responses to simulated client queries from tech and retail brands.
Who may be a good fit
- Cape Town and Durban candidates with Matric looking for global BPO brand experience with structured international account training
- World's largest BPO — an internationally recognised brand name on your CV
- International mobility programme for high performers across 91 countries
- Competitive benefits and work-from-home options for qualifying roles
What candidates should verify
- • Very high performance standards — large corporate BPO with rigorous monitoring
- • Shift work for international accounts is non-negotiable
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Teleperformance.
Teleperformance operates as a large business process outsourcing provider in South Africa, delivering customer service support for major international tech and retail brands. The South African sites manage inbound calls, chats, and emails for these clients, following strict service level agreements that track metrics such as response times, resolution rates, and customer satisfaction scores.
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Opportunities
Open roles at Teleperformance
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Teleperformance lists Cape Town on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.