Industry
BPO
ShiftMate company profile
Telesure / 1Life jobs and careers in South Africa
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
Johannesburg (Dainfern / Riverglades)
Evidence-led company research
What Telesure / 1Life jobs research shows
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
Locations
Johannesburg (Dainfern / Riverglades)
Company size
5,000+
Role areas
Insurance Sales Consultant, Customer Service Consultant, Claims Consultant
Typical pay
R7,000–R20,000/month + commission
Head office
Johannesburg (Dainfern / Riverglades)
What the work may be like
Telesure/1Life operates one of South Africa's largest in-house financial-services contact operations from its Dainfern campus in Johannesburg — a well-resourced, structured sales environment handling brands including 1Life, Auto & General, Budget, and Dialdirect. The FAIS-accredited training pathways mean agents can qualify as financial advisors while working, a significant career credential.
Commission structures across multiple insurance brands create strong earning potential for sales-driven agents.
Hiring and application process
Applications for Telesure and 1Life contact centre roles are submitted via the Telesure careers portal or major South African job platforms. The process starts with CV screening against Matric and communication requirements, followed by a telephonic interview, a recorded or live customer-interaction assessment, and compulsory criminal-record and credit checks.
Candidates targeting advice positions must also hold or obtain FAIS and RE5 compliance. From application to offer the timeline is typically two to four weeks; prepare by practising clear, professional explanations of insurance products and handling objections.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- FAIS-funded advisory qualification pathway — gain a financial services credential while working
- Multiple in-house brands (1Life, Auto & General, Budget, Dialdirect) — campaign variety within one employer
- Strong commission earning potential across insurance sales and retentions campaigns
What candidates should verify
- • Dainfern/Riverglades Johannesburg campus requires reliable transport — not central for all candidates
- • High-volume insurance sales environment is demanding — performance monitoring is continuous
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Telesure / 1Life
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Customer Service Consultant · Claims Consultant · Team Leader · Sales Manager
Entry guidance
Matric, clear criminal record, strong communication; FAIS/RE5 a plus for advice roles
Hiring process
Applications for Telesure and 1Life contact centre roles are submitted via the Telesure careers portal or major South African job platforms. The process starts with CV screening against Matric and communication requirements, followed by a telephonic interview, a recorded or live customer-interaction assessment, and compulsory criminal-record and credit checks. Candidates targeting advice positions must also hold or obtain FAIS and RE5 compliance. From application to offer the timeline is typically two to four weeks; prepare by practising clear, professional explanations of insurance products and handling objections.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Major in-house insurance brands
- Strong earning potential with commission
- FAIS-accredited training pathways
- Stable corporate employer