Industry
BPO
Telkom SA Contact Centre company profile
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
3,000+ (contact centre)Team
1991Founded
Pretoria (Centurion)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Telkom SA Contact Centre company profile research shows
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
Locations
Pretoria (Centurion), Johannesburg, Cape Town
Company size
3,000+ (contact centre)
Role areas
Customer Service Agent, Technical Support Specialist, Fibre Support Consultant
Typical pay
R7,000–R18,000/month
Head office
Pretoria (Centurion)
Founded
1991
What the work may be like
Telkom's contact centre handles fixed-line, fibre, mobile, and enterprise queries from sites in Centurion, Johannesburg, Cape Town, and Durban — a technically oriented environment where agents develop real broadband and fibre troubleshooting skills. The state-owned enterprise structure means comprehensive benefits and job stability.
The shift to fibre and broadband support creates genuinely current technical exposure that transfers across the telecoms sector.
Hiring and application process
Candidates should apply via Telkom’s careers portal or listings on major South African job platforms. The screening process starts with Matric verification and an online application review, followed by a customer-service simulation and technical aptitude test covering fibre, broadband and line-fault scenarios.
Shortlisted applicants then complete a telephonic or centre-based interview and standard background checks before receiving an offer. The full process typically spans four to six weeks; preparing by studying Telkom’s current fixed-line, fibre and mobile product offerings will help candidates perform strongly in the technical assessment.
Who may be a good fit
- Pretoria and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Fibre and broadband technical skills — in-demand expertise as SA's connectivity infrastructure grows
- Telkom benefits and medical aid from appointment — comprehensive state-enterprise package
- Enterprise account exposure opens pathways into B2B telecoms careers
What candidates should verify
- • Telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market
- • State enterprise culture can be slower-moving than private sector BPOs
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Telkom SA Contact Centre.
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Telkom SA Contact Centre lists Pretoria (Centurion) on this public profile.
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