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Telkom SA company profile
Telkom SA is South Africa's largest fixed-line and fibre network operator, providing voice, data, and internet services to residential and business customers. It handles millions of connections through its legacy copper network and expanding fibre infrastructure.
12,000+Team
1991Founded
Pretoria (Centurion)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Telkom SA company profile research shows
Telkom SA is South Africa's largest fixed-line and fibre network operator, providing voice, data, and internet services to residential and business customers. It handles millions of connections through its legacy copper network and expanding fibre infrastructure.
Locations
Pretoria (Centurion), Johannesburg, Cape Town
Company size
12,000+
Role areas
Contact Centre Agent, Technical Support Consultant, Billing Advisor
Typical pay
R8,000–R22,000/month
Head office
Pretoria
Founded
1991
What the work may be like
Telkom's Centurion contact centre is a large, structured telecoms environment where agents handle everything from ADSL and fibre fault reporting to enterprise billing queries. The culture is corporate and process-oriented, with strong emphasis on technical product knowledge across Telkom's fixed-line, mobile, and fibre product lines.
Job security and the comprehensive benefits package — medical aid, pension, staff data discounts — make Telkom one of the more stable contact centre employers in the market.
Hiring and application process
To apply for roles at Telkom SA, candidates submit applications through the company’s careers portal or the jobs platform, attaching a Matric certificate and highlighting any telecoms, IT or contact centre experience. The screening process typically begins with an online application review, followed by psychometric or technical assessments for technical and customer service positions, then panel interviews and background checks including criminal and reference verification.
The full process from application to offer usually takes six to ten weeks, depending on the role and volume of applicants. Prepare by studying Telkom’s fibre and legacy network services and preparing specific examples of handling customer queries in high-volume environments.
Who may be a good fit
- Candidates with a telecoms or IT support background who want above-average pay, strong benefits, and a large stable employer
- Strong salary scales — above many private BPOs for equivalent roles
- Comprehensive benefits package
- Technical training and genuine career development
What candidates should verify
- • Large corporate bureaucracy
- • Legacy landline business is in structural decline — some uncertainty in the sector
- • Technical support calls can be highly complex
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Telkom SA.
Telkom SA is South Africa's largest fixed-line and fibre network operator, providing voice, data, and internet services to residential and business customers. It handles millions of connections through its legacy copper network and expanding fibre infrastructure.
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Opportunities
Open roles at Telkom SA
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A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Telkom SA lists Pretoria (Centurion) on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.