Industry
BPO
ShiftMate company profile
TFG (The Foschini Group) Contact Centre jobs and careers in South Africa
TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group. These include Foschini, Markham, Sportscene, and Jet.
Cape Town (Parow) Johannesburg
Evidence-led company research
What TFG (The Foschini Group) Contact Centre jobs research shows
TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group. These include Foschini, Markham, Sportscene, and Jet.
Locations
Cape Town (Parow), Johannesburg
Company size
2,000+
Role areas
Credit Consultant, Collections Agent, Customer Service Agent
Typical pay
R7,000–R17,000/month
Head office
Cape Town (Parow)
Founded
2023
What the work may be like
TFG (The Foschini Group) operates one of South Africa's largest in-house retail credit contact centres from its Parow Cape Town campus — handling billing, collections, loyalty, and customer service for 30+ brands including Foschini, Markham, Sportscene, and Jet. The employee discount across all TFG brands is a genuinely valued daily perk.
The JSE-listed stability and massive brand portfolio create a structured career environment with real internal mobility options.
Hiring and application process
To apply for roles at TFG Contact Centre, submit your CV and Matric certificate via the TFG careers portal or approved South African job platforms. Applications are screened for basic credit literacy and customer service orientation, followed by online assessments and a telephonic or in-person interview that includes role-play scenarios on credit accounts, loyalty queries or collections for brands such as Foschini, Markham and Jet.
Successful candidates undergo reference and credit checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by reviewing TFG’s retail brands and practising clear, empathetic responses to common customer credit enquiries.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- 30+ brand portfolio — exposure to retail credit, loyalty, and customer service across the most recognisable names in SA fashion retail
- TFG employee discount across all brands — a tangible daily benefit every team member uses
- JSE-listed stability with genuine internal mobility across the Parow campus operations
What candidates should verify
- • Parow Cape Town campus — best suited to Western Cape candidates; not accessible outside the province
- • Retail credit collections can be demanding when consumers face financial pressure
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at TFG (The Foschini Group) Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Credit Consultant · Collections Agent · Customer Service Agent · Loyalty Advisor · Team Leader
Entry guidance
Matric, basic credit literacy, customer service orientation
Hiring process
To apply for roles at TFG Contact Centre, submit your CV and Matric certificate via the TFG careers portal or approved South African job platforms. Applications are screened for basic credit literacy and customer service orientation, followed by online assessments and a telephonic or in-person interview that includes role-play scenarios on credit accounts, loyalty queries or collections for brands such as Foschini, Markham and Jet. Successful candidates undergo reference and credit checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by reviewing TFG’s retail brands and practising clear, empathetic responses to common customer credit enquiries.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- 30+ retail brand portfolio (Foschini, Markham, Sportscene, Jet)
- Parow Cape Town campus
- Credit and collections specialist skills
- TFG employee discount across all brands