Call Centre Team Leader Jobs in Tembisa 2026 (Immediate Start) | ShiftMate

Call centre team leader jobs in Tembisa are in steady demand right now, particularly across retail, security, and transport-linked employers in the area. Salaries run R4,800–R6,000 per month depending on experience and employer size. You don't need a CV to get started — register free on ShiftMate or send a WhatsApp and we'll match you to open roles fast.

What It's Like Working as Call Centre Team Leader in Tembisa

Working as a call centre team leader in Tembisa in 2026 means being part of a township economy that is genuinely growing. Tembisa is one of Gauteng's most active residential hubs, and the demand for customer service support — from retail, security, and transport sectors — keeps call centre operations busy year-round. Most workers commute in from Ivory Park, Winnie Mandela, and surrounding areas, arriving at Tembisa Plaza taxi rank early to beat the morning rush. The work culture in Tembisa's call centres tends to be tight-knit — teams know each other, managers are often promoted from within, and there's a real sense that loyalty gets rewarded. As a team leader, you're the bridge between agents who are grinding through long shifts and managers who need results. It's a pressured role, but it's also one where your voice carries weight. Tembisa employers are not looking for someone who sounds impressive on paper — they want someone who can hold a team together on a difficult Monday morning when three agents are absent and the queue is building. If that sounds like you, Tembisa is a good place to build a career.

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How to Get to Tembisa

Transport Hub

Tembisa Plaza / Birch Acres Mall

Route

Well-connected by minibus taxis to Johannesburg CBD, Sandton, and surrounding townships. Main taxi routes run along the R25 and connect to major transport hubs. No direct train service but accessible to Kempton Park station.

Taxi Cost

R15-R22 from Johannesburg CBD

Landmark

Tembisa Plaza, Birch Acres Mall, Pick n Pay Tembisa, Shoprite centers, various security companies

From Johannesburg CBD, minibus taxis to Tembisa run regularly via the R25 corridor and cost R15–R22 one way — a manageable daily expense. The central arrival point is Tembisa Plaza taxi rank. If you're connecting from the south, Kempton Park station is the nearest rail option. For early 06:00 shifts, aim to catch a taxi by 05:15 to avoid delays and arrive with time to spare.

From Tembisa Plaza taxi rank, most major employers are within walking distance or a short taxi hop. Head toward Birch Acres Mall for retail-linked call centre operations, or follow the main road toward the industrial nodes near OR Tambo for security and logistics employers. The Plaza itself is the central reference point — if you're lost, ask there.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Supervise a team of 8–15 call centre agents during assigned shifts in Tembisa.
Monitor live call queues and step in when agents need support handling difficult customers.
Coach agents after calls, giving specific feedback to improve customer satisfaction scores.
Escalate unresolved complaints from retail or security clients to the floor manager promptly.
Complete daily shift reports tracking call volumes, agent attendance, and quality scores.
Conduct short team briefings at shift start to share targets and any client updates.
Manage agent leave schedules and arrange cover to maintain minimum staffing levels.
Support new agent onboarding by pairing them with experienced team members during training.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most call centre team leader roles in Tembisa run on rotating roster cycles covering 06:00–14:00, 14:00–22:00, and occasionally night shifts for larger operations. Monday to Saturday is standard, with Sunday shifts common in retail-linked call centres. Expect a five-day week on a rotating schedule — your days off will shift week to week.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre team leaders in Tembisa earn between R4,800 and R6,000 per month. The lower end typically reflects smaller security or logistics operations with tighter margins, while the upper end is more common at established retail-linked call centres with structured pay scales. Experience leading a team of more than ten agents pushes you toward the top of the range. South Africa's national minimum wage sits at R28.79 per hour in 2026 — a full-time team leader role should comfortably exceed that floor.

Tembisa team leaders typically earn R4,800–R6,000/mo. Johannesburg CBD roles for the same position often start at R6,500–R8,000/mo. The national average sits around R7,000/mo, reflecting higher-paying Gauteng corporate centres.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.

Safety Tips for Tembisa

Tembisa is safe to work in during business hours, especially around Tembisa Plaza and Birch Acres Mall where foot traffic and security presence are strong. Stay alert for pickpockets near the taxi rank during peak hours. After dark, travel in groups or arrange a lift — avoid waiting alone at ranks late at night.

How to Get Hired as Call Centre Team Leader in Tembisa

Steps to Apply

1Register for free on ShiftMate via WhatsApp or the website — no CV required to get started.
2Complete your ShiftMate profile, listing any call centre or team leadership experience you have.
3Get your SA ID book or smart card ready, plus a certified copy for any in-person applications.
4ShiftMate will match you to open call centre team leader roles in Tembisa and notify you immediately.
5For walk-in applications, head to employers near Tembisa Plaza on weekday mornings before 10:00.

Pro Tip

Tembisa hiring managers respect real, on-the-ground leadership — so when you apply, be specific about who you led and what you achieved. If you supervised five agents at a previous call centre, or even managed a team at a spaza shop or community project, say exactly that. Local experience and honesty about your background will take you further than a polished CV here.

Walk-In Friendly?

Yes - retail stores and security companies often accept walk-ins, especially for entry-level positions during busy periods

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre team leader earn in Tembisa?

Based on ShiftMate placement data, call centre team leaders in Tembisa earn between R4,800 and R6,000 per month. Where you land in that range depends on the employer, the industry, and your experience. Security and logistics firms tend to sit at the lower end, while established retail-linked call centres pay closer to R6,000. With a year or two of team leader experience, you're in a strong position to negotiate toward the top.

What do I need to get a call centre team leader job in Tembisa?

You'll need a valid South African ID book or smart card, and a certified copy for most applications. Previous call centre experience is essential — employers want to see that you've worked as an agent before stepping into a leadership role. Any experience supervising people, even outside a formal call centre environment, is worth mentioning. A Matric certificate helps but is not always required. No degree is needed for most Tembisa employers.

Who is hiring call centre team leaders in Tembisa right now?

Security companies servicing the East Rand and OR Tambo corridor are among the most active hirers right now. Retail operations linked to Shoprite and Pick n Pay centres at Tembisa Plaza and Birch Acres Mall also recruit regularly. Transport and logistics firms near OR Tambo International Airport are another consistent source of team leader vacancies. ShiftMate tracks live openings across all these sectors — register free to see what's available today.

How do I apply for call centre team leader jobs in Tembisa?

The fastest route is through ShiftMate — register free via WhatsApp or the website, no CV needed, and we'll match you to open roles in Tembisa directly. For walk-in applications, head to employers near Tembisa Plaza on a weekday morning before 10:00 and bring your SA ID and a certified copy. Retail stores and security companies in the area are generally walk-in friendly, especially when they have urgent vacancies to fill.

What are the working hours for a call centre team leader in Tembisa?

Most call centre team leader roles in Tembisa operate on rotating shift rosters. Common patterns are 06:00–14:00 and 14:00–22:00, with some larger operations running night shifts. You'll typically work five days a week, but your days off rotate — so weekends are not always free. Retail-linked call centres are particularly likely to require Saturday and Sunday shifts. Confirm the roster cycle before accepting any offer so you can plan your commute accordingly.

Is Tembisa safe to work in?

Yes — Tembisa is generally safe to work in during business hours, particularly in and around Tembisa Plaza and Birch Acres Mall, where there's consistent foot traffic and visible security. Like any busy township, you should stay alert near taxi ranks during peak hours and watch for pickpockets in crowded areas. After dark, it's sensible to travel with colleagues or arrange a lift rather than waiting alone at a rank late at night.

Job Market in Tembisa

Tembisa's economy runs on three main engines: retail (anchored by Shoprite and Pick n Pay at Tembisa Plaza and Birch Acres Mall), security services covering the East Rand and OR Tambo corridor, and transport-linked trade. All three sectors depend on customer-facing call centre support, which means team leader roles are consistently in demand as these industries expand their operations.

Growing Industries:

retail, hospitality, security services, transport, informal trade

Where to Eat Near Work

Street vendors around Tembisa Plaza serve filling meals — think pap and vleis or a chicken portion — for R30–R50. The braai stands near Birch Acres Mall are popular with workers for a quick, affordable lunch. Most spots are cash-only, so keep small notes handy. Budget R40–R60 a day for a decent midday meal close to work.

Street vendors around Tembisa Plaza or the popular braai stands near Birch Acres Mall