UK Sales Agent
Durban, KwaZulu-Natal · FULL_TIME · R9000/month
Source: careers_page_and_careers24
View vacancyShiftMate workplace guide
CallForce reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering CallForce.
Company overview
About CallForce
Start with the company itself before comparing callforce reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg · Cape Town · Durban
Company size
2,000+
Indicative pay
R6,500–R17,000/month + commission
Head office
Johannesburg
Founded
2004
Official website
callforceoutsourcing.com/careers?job_id=3726095603Public email
Recruitment@callforce.co.zaPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
It employs more than 2,000 people across its South African sites and positions itself as a large-scale provider rather than a boutique operator. The company maintains delivery centres in Johannesburg, Cape Town and Durban.
These locations give it access to different labour markets and allow some movement for staff between cities when openings arise. Most activity stays within these three hubs, with no indication of significant operations in smaller towns or rural areas.
Day-to-day work revolves around high-volume call handling and meeting daily or weekly targets. New staff usually enter through learnership programmes that include paid training, which helps people without prior BPO experience join the sector.
International accounts mean many shifts fall outside standard office hours, and the large number of new intakes each year can result in uneven access to individual coaching or clear promotion paths. Staff who perform consistently on metrics tend to stay longer, while others move on after short periods when targets prove difficult to sustain.
The roles suit younger applicants or those new to the industry who can commit to shift patterns and accept commission-based pay on top of a basic salary. Hiring typically starts with walk-in assessments or online applications, followed by voice tests and background checks.
Candidates with existing outbound sales experience, especially on UK accounts, may skip some training steps, but most positions require matric and clear English communication. The process moves quickly when volumes are high, though feedback on individual applications can be limited.
Current openings
Open roles recorded for CallForce
Listings can close or change. Confirm the vacancy details and employer before applying.
Experienced UK Call Centre Sales Agents
Cape Town CBD · FULL_TIME
Source: careers_page_and_careers24
View vacancyJunior Quality Assurance
Western Cape · FULL_TIME
Source: careers_page_and_careers24
View vacancyB2B Campaign Manager
Randburg · FULL_TIME
Source: careers_page_and_careers24
View vacancyExperienced Sales Call Centre Agent
Western Cape · FULL_TIME
Source: careers_page_and_careers24
View vacancyTelecommunications Sales Consultant
Cape Town · FULL_TIME
Source: careers_page_and_careers24
View vacancyProfile details are compiled from public information and may vary by role, location and campaign. This is not a statement from CallForce.
Review snapshot
What candidates can verify today
Worker reviews
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Public rating context
Glassdoor 2.6
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R6,500–R17,000/month + commission
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Customer Service Agent · Sales Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
2.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for CallForce on ShiftMate.
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ShiftMate editorial desk
AI review and public research
AI analysis and public research are shown in their own lane, never folded into the worker score.
Prepared by ShiftMate Editorial Desk · Last researched · These are editorial records, not worker testimonials.
AI · ShiftMate editorial review
Clearly labelled AI analysis published by ShiftMate.
2.6 / 5
Before applying to CallForce, candidates should note the company operates from Johannesburg, Cape Town and Durban with entry requirements limited to Matric, clear English, reliability and a customer-first attitude. Public sources indicate a salary range of R6,500–R17,000 per month plus commission, and training is listed among the details provided.
Evidence on role and location fit shows the strongest alignment for Johannesburg and Gauteng-based applicants who already hold Matric and seek a South African BPO handling international accounts. The supplied details highlight structured training as a feature, while Glassdoor reviews covering 77 submissions report a 2.6 overall score with only 23 percent of respondents willing to recommend the company to a friend and an 18 percent positive business outlook. HelloPeter customer reviews, which total nine in the most recent period and carry a 2.2 TrustIndex, focus on sales practices rather than internal operations.
Trade-offs visible in the evidence include the wide salary band that depends on commission performance and the low recommendation rate on Glassdoor. Candidates may wish to ask directly about the proportion of international versus local accounts handled, how training time is structured and paid, and what current staff report regarding daily targets and team support. Reviews mention concerns over contract handling in customer interactions, which could affect roles involving sales elements.
Johannesburg and Gauteng-based individuals holding Matric who prioritise a local BPO with international accounts and listed training may find the setting matches their immediate requirements, though outcomes vary by specific team and account.
ShiftMate Editorial · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
CallForce employee reviews on HelloPeter · checked date not recordedCallForce employee reviews on Glassdoor · checked date not recordedCallForce employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Public-source research
A separate synthesis of inspectable public sources.
2.6 / 5
CallForce Direct operates in South Africa’s BPO and contact centre space, primarily handling outbound sales calls for clients such as MTN. Public ratings from current and former employees remain low across platforms. Glassdoor shows an overall score of 2.6 from 77 reviews, with only 23 percent recommending the company and 18 percent holding a positive business outlook. Work-life balance scores 2.0, senior management 2.3, and culture and values 2.4. Indeed reports a 2.9 rating from 42 reviews, with pay and benefits at 2.2 and job security and advancement also at 2.2. Management sits at 2.7 and culture at 3.0.
Employee comments on Indeed note an inclusive work environment and supportive atmosphere as relative strengths, yet these sit alongside the low category scores. No detailed accounts of shift patterns, base pay, commission structures, or internal progression appear in the available reviews. Glassdoor similarly provides only aggregate ratings without repeated specific descriptions of daily operations or training.
HelloPeter listings for the same company focus on customer complaints rather than employee experience. Multiple reviews describe aggressive or misleading sales tactics, including one case where a caller was allegedly sold a two-year MTN contract presented as month-to-month, with the company later unable to supply the recording. These entries do not address working conditions but indicate the nature of the outbound campaigns agents would handle.
Taken together, the evidence shows consistently below-average scores on pay, balance, and management, with limited positive notes confined to inclusivity. The data set remains modest in volume and lacks granular detail on day-to-day realities.
Reconsider applying if stable pay, predictable hours, or clear advancement matter, given the low ratings in those areas. The limited evidence offers little reassurance on those fronts.
AI Research Review · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
CallForce employee reviews on HelloPeter · checked date not recordedCallForce employee reviews on Glassdoor · checked date not recordedCallForce employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that CallForce may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.
The listed pay signal is R6,500–R17,000/month + commission. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: International account hours require shift work outside standard business hours
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at CallForce
Work environment
CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
CallForce roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Customer Service AgentR6,500–R17,000/month + commission
- Sales AgentR6,500–R17,000/month + commission
- Technical Support AgentR6,500–R17,000/month + commission
- Team LeaderR6,500–R17,000/month + commission
- Operations ManagerR6,500–R17,000/month + commission
Pay context
R6,500–R17,000/month + commission
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at CallForce
Potential positives
- ✓International outsourcing accounts
- ✓Strong youth-employment and learnership focus
- ✓Paid training from scratch
- ✓Multiple SA delivery sites
- ✓Strong learnership focus — structured entry for candidates without prior BPO experience
- ✓International accounts across multiple markets build a globally portable skills profile
- ✓Multiple SA sites with genuine geographic flexibility for candidates
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •International account hours require shift work outside standard business hours
- •Large intake volumes mean individual career coaching can be inconsistent across sites
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •Sales performance bonuses
- •Transport allowances
- •Ongoing skills training
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for CallForce
Hiring process
Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks.
The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
CallForce accepts online applications via its careers page and major South African job boards. Candidates undergo an initial screening that includes English language and typing assessments, followed by a competency-based interview, role-play exercises and criminal record checks.
The full process from application to offer typically takes two to four weeks across its Johannesburg, Cape Town and Durban sites. Bring your Matric certificate, ID and proof of address, and prepare by practising clear spoken English and basic customer-service scenarios that test reliability and problem-solving under pressure.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, clear English, reliability and a customer-first attitude
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
CallForce review FAQs
What jobs are available at CallForce in South Africa?
This profile lists Customer Service Agent, Sales Agent, Technical Support Agent, Team Leader and 1 other role types for CallForce, with locations including Johannesburg and Cape Town, Durban. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does CallForce pay per month in South Africa?
ShiftMate's public-market pay estimate for CallForce is R6,500–R17,000/month + commission per month, with the lower and upper ends shown as R6,500 and R17,000/month + commission. Glassdoor shows a 2.6/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at CallForce?
This profile lists the following entry requirements: Matric, clear English, reliability and a customer-first attitude Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is CallForce located in South Africa?
This profile lists CallForce locations as Johannesburg, Cape Town and Durban. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is CallForce a good place to work in South Africa?
Glassdoor rates CallForce at 2.6/5. Public-source research highlights strong learnership focus — structured entry for candidates without prior bpo experience and international accounts across multiple markets build a globally portable skills profile as possible positives. A public-source concern to consider is international account hours require shift work outside standard business hours. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does CallForce provide training for new employees?
Training is listed for some CallForce roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at CallForce through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at CallForce and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with CallForce unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.