Worker reviews
None approved yet
Be the first verified worker to share an experience.
ShiftMate workplace guide
Hollard Insurance Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Hollard Insurance Contact Centre.
Company overview
About Hollard Insurance Contact Centre
Start with the company itself before comparing hollard insurance contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg (Parktown) · Cape Town · Pretoria
Company size
2,500+
Indicative pay
R7,500–R20,000/month
Head office
Johannesburg (Parktown)
Official website
www.hollard.comPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Hollard Insurance operates contact centres that handle customer queries for personal lines, commercial insurance, and life products. As South Africa's largest privately-owned insurance group, it serves individual policyholders and small to medium businesses through inbound calls and related support channels.
The operation employs more than 2,500 people and forms part of the group's broader service delivery rather than direct underwriting. The contact centres are located in Parktown, Johannesburg, Cape Town, and Pretoria.
Johannesburg functions as the primary campus. Staff are spread across these three cities, with the largest concentration in Gauteng.
Commuting to the Parktown site can require planning for employees living in outer suburbs, as public transport options vary by route and time of day. The work environment emphasises a creative and purpose-driven approach, supported by the Hollard Cares programme that targets youth employment and skills development.
Staff receive fully funded FAIS RE5 training, allowing them to gain an advisory qualification while employed. New hires must complete several weeks of product training on complex personal and commercial lines before taking live calls.
Career movement tends to stay within contact centre roles or move into team leadership, though advancement depends on performance in a high-volume setting. The environment suits people who can absorb detailed product information quickly and maintain consistent call handling under set targets.
Those seeking rapid promotion or purely administrative work may find the structure limiting. Applicants with basic matric-level education and an interest in insurance qualifications are the main target group, especially younger candidates aligned with the transformation focus.
The hiring process typically includes an initial application, assessments on communication and basic numeracy, followed by interviews and background checks. Product knowledge is built after hiring rather than required upfront.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Hollard Insurance Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Not recorded
No public platform rating is shown for this profile.
Indicative pay
R7,500–R20,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
6
Insurance Sales Consultant · Claims Assessor
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Hollard Insurance Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Hollard Insurance Contact Centre may be most relevant to johannesburg and gauteng-based candidates with matric looking for a global bpo brand and structured training.
The workplace context recorded for this profile indicates: Hollard is South Africa's largest privately-owned insurer, and its Parktown Johannesburg contact centre reflects the company's creative, purpose-driven culture. The Hollard Cares transformation programme is not just a marketing tagline — it drives real youth employment and development. FAIS RE5 training is fully funded, and the personal lines plus commercial insurance exposure creates a broader skill set than single-line insurance operators.
The listed pay signal is R7,500–R20,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Parktown Johannesburg campus may require transport planning from outer suburbs
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Hollard Insurance Contact Centre
Work environment
Hollard is South Africa's largest privately-owned insurer, and its Parktown Johannesburg contact centre reflects the company's creative, purpose-driven culture. The Hollard Cares transformation programme is not just a marketing tagline — it drives real youth employment and development.
FAIS RE5 training is fully funded, and the personal lines plus commercial insurance exposure creates a broader skill set than single-line insurance operators.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Hollard Insurance Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales ConsultantR7,500–R20,000/month
- Claims AssessorR7,500–R20,000/month
- Retentions AdvisorR7,500–R20,000/month
- Service ConsultantR7,500–R20,000/month
- Team LeaderR7,500–R20,000/month
- Quality AnalystR7,500–R20,000/month
Pay context
R7,500–R20,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Hollard Insurance Contact Centre
Potential positives
- ✓SA's largest privately-owned insurer
- ✓Creative, purpose-driven culture
- ✓FAIS-funded training pathway
- ✓Hollard Cares transformation programme
- ✓Personal lines and commercial insurance exposure
- ✓SA's largest privately-owned insurer — Hollard brand credibility across personal and commercial insurance
- ✓Hollard Cares transformation programme — genuine youth employment and development focus
- ✓FAIS RE5 training fully funded — advisory qualification while working
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Parktown Johannesburg campus may require transport planning from outer suburbs
- •Complex personal and commercial lines require substantial product training before live deployment
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque
- •Performance incentives
- •Insurance product discounts
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Hollard Insurance Contact Centre
Hiring process
za or directly via this jobs platform. Applications are screened for a Matric certificate and customer orientation, after which shortlisted candidates complete online assessments and participate in interviews that may include role-play scenarios for inbound insurance queries; advisory positions also require a valid FAIS RE5 certificate.
The process typically includes reference and background checks and takes three to six weeks from application to offer. Prepare by familiarising yourself with Hollard’s personal lines, commercial and life products so you can confidently handle simulated customer calls.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
za or via major South African job boards. Expect an initial online application screening followed by a telephonic interview, English proficiency and basic aptitude tests, a customer service role-play assessment, and background checks including criminal record and references; FAIS RE5 is required upfront for any advisory or sales positions.
The full process from application to offer typically takes three to five weeks. Prepare by practising insurance product explanations and objection handling, and bring certified copies of your ID, qualifications, and proof of any prior customer service experience to assessments.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, FAIS RE5 for advisory roles, customer orientation
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Hollard Insurance Contact Centre review FAQs
What jobs are available at Hollard Insurance Contact Centre in South Africa?
This profile lists Insurance Sales Consultant, Claims Assessor, Retentions Advisor, Service Consultant and 2 other role types for Hollard Insurance Contact Centre, with locations including Johannesburg (Parktown) and Cape Town, Pretoria. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Hollard Insurance Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for Hollard Insurance Contact Centre is R7,500–R20,000/month per month, with the lower and upper ends shown as R7,500 and R20,000/month. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Hollard Insurance Contact Centre?
This profile lists the following entry requirements: Matric, FAIS RE5 for advisory roles, customer orientation Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Hollard Insurance Contact Centre located in South Africa?
This profile lists Hollard Insurance Contact Centre locations as Johannesburg (Parktown), Cape Town and Pretoria. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Hollard Insurance Contact Centre a good place to work in South Africa?
Public-source research highlights sa's largest privately-owned insurer — hollard brand credibility across personal and commercial insurance and hollard cares transformation programme — genuine youth employment and development focus as possible positives. A public-source concern to consider is parktown johannesburg campus may require transport planning from outer suburbs. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a global bpo brand and structured training.
Does Hollard Insurance Contact Centre provide training for new employees?
Training is listed for some Hollard Insurance Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Hollard Insurance Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Hollard Insurance Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Hollard Insurance Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.