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O'Keeffe & Swartz reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering O'Keeffe & Swartz.
Company overview
About O'Keeffe & Swartz
Start with the company itself before comparing o'keeffe & swartz reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg
Company size
1,000+
Indicative pay
R6,000–R18,000/month + commission
Head office
Johannesburg
Founded
1993
Official website
oks.coPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
O'Keeffe & Swartz runs an outbound telesales operation focused on insurance and financial services products. The company has operated for decades from Johannesburg and employs over 1,000 people.
Its core activity is high-volume telephone sales of relatively simple insurance policies, supported by internal teams in verification, quality assurance, training, client development, and operations. The business serves insurers and financial services firms that outsource their direct sales calls rather than handling them in-house.
Scale remains concentrated in one major site rather than spread across multiple provinces. The company is based in Randburg, Johannesburg, with some hybrid or work-from-home arrangements listed for certain roles.
No other cities are mentioned in current postings. Most staff work in sales or the support functions that keep the call centre running, such as payroll, HR, IT, and marketing.
The operation has stayed in the same location for many years, which gives it a stable but geographically limited footprint within South Africa. Day-to-day work centres on making large numbers of outbound calls with a modest base salary and uncapped commission.
Top performers can increase earnings substantially through quarterly bonuses once targets are met, but many agents earn close to the base because consistent results are difficult in a rejection-heavy environment. An in-house sales academy provides initial training, and internal promotion paths exist into team leadership or specialist roles in quality and verification.
The culture rewards volume and resilience; people who handle repeated refusals and maintain call rates tend to stay and advance, while others leave when commission does not materialise. Candidates need at least a matric certificate, and prior sales experience helps.
The company periodically advertises sales consultant positions along with openings in support departments. Hiring typically starts with an online application followed by interviews that test sales aptitude and attitude.
The role suits individuals who are comfortable with scripted calls, can track their own numbers daily, and treat commission as the main income source rather than a supplement. Those seeking stable salary-only work or lower-pressure environments will find the targets and rejection rate difficult to sustain.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from O'Keeffe & Swartz.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 3.0
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R6,000–R18,000/month + commission
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Insurance Sales Agent · Outbound Sales Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.0
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
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No reviews yet for O'Keeffe & Swartz on ShiftMate.
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ShiftMate editorial desk
AI review and public research
AI analysis and public research are shown in their own lane, never folded into the worker score.
Prepared by ShiftMate Editorial Desk · Last researched · These are editorial records, not worker testimonials.
AI · ShiftMate editorial review
Clearly labelled AI analysis published by ShiftMate.
5.0 / 5
Before applying to O'Keeffe & Swartz, candidates should note that the Johannesburg operation focuses on sales roles in the BPO sector, with entry requirements limited to Matric plus a demonstrated sales drive, resilience and clear communication. Public sources indicate pay ranges from R6,000 to R18,000 per month plus commission, and training is listed as available.
Evidence from Indeed reviews shows the company draws applicants mainly from Gauteng who meet the Matric threshold and seek structured entry into contact-centre sales work. Reviews mention a clear sense of purpose and opportunities to learn new things, alongside supportive elements in the environment. At the same time, public sources record an overall rating of 3.3 from 137 reviews, with work-life balance at 2.9 and comments highlighting high sales pressure and extended working hours. One review notes that meeting targets is essential beyond the basic salary component, while another describes the experience as valuable for learning despite the demands.
The most useful trade-offs centre on the balance between commission-linked earnings and the intensity of sales targets. Reviews mention limited flexibility in time and location, which may affect those needing predictable schedules. Candidates should ask directly about typical shift patterns, how commission is calculated and paid, and what support exists when targets are missed. They should also clarify the content and duration of the listed training and how performance is measured in the first months.
Public sources indicate the role may suit Johannesburg and Gauteng-based Matric holders who are comfortable with sales targets, value a structured training signal, and can handle variable earnings tied to results. Those seeking lower-pressure environments or greater schedule control may find the documented demands less aligned with their preferences.
ShiftMate Editorial · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
O'Keeffe & Swartz employee reviews on Glassdoor · checked date not recordedO'Keeffe & Swartz employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Public-source research
A separate synthesis of inspectable public sources.
5.0 / 5
O'Keeffe & Swartz operates in South Africa's contact centre and sales environment, with employee reviews on Indeed ZA showing an overall rating of 3.3 out of 5 based on 137 submissions. Common job titles listed include Sales Consultant, Sales Representative, Telemarketer, Call Center Representative and Customer Service Representative, primarily in sales and customer service departments.
Repeated feedback highlights a clear sense of purpose, a supportive environment and the ability to learn new things as positives. Culture receives the highest category score at 3.7, while pay and benefits and job security and advancement both sit at 3.4. Management scores 3.2 and work-life balance the lowest at 2.9. Areas flagged for improvement include general feeling of work happiness, time and location flexibility, and sense of belonging.
Individual reviews describe intense sales pressure, with one Sales Consultant noting that targets require active selling beyond basic salary and that working hours are crazy, while still valuing the experience gained. Another review from an IT desk role simply states "Don't waste your time believe me." These comments sit alongside the broader pattern of mixed ratings rather than representing every role.
Evidence on specific pay levels, benefits packages, progression steps or physical locations remains limited to the category scores and the two quoted reviews. No consistent details appear on shift patterns or application processes beyond the job titles already listed.
The available reviews suggest the company may suit candidates who accept sales-driven targets and value learning opportunities within a supportive team setting. It may be worth reconsidering if consistent work-life balance, flexible hours or a strong sense of belonging rank as priorities, given the lower scores and specific comments on pressure and hours.
AI Research Review · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
O'Keeffe & Swartz employee reviews on Glassdoor · checked date not recordedO'Keeffe & Swartz employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that O'Keeffe & Swartz may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo and structured training.
The workplace context recorded for this profile indicates: O'Keeffe & Swartz has been running insurance and financial-services telesales from Johannesburg for decades — one of the longest-standing direct-sales contact centres in South Africa. The environment is structured around high-volume outbound sales with uncapped commission, and the in-house sales academy provides the product and technique training needed to hit targets. The culture is results-driven and competitive, with the top earners taking home substantially more than the base salary.
The listed pay signal is R6,000–R18,000/month + commission. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: High-volume outbound sales environment — rejection handling is a daily requirement
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at O'Keeffe & Swartz
Work environment
O'Keeffe & Swartz has been running insurance and financial-services telesales from Johannesburg for decades — one of the longest-standing direct-sales contact centres in South Africa. The environment is structured around high-volume outbound sales with uncapped commission, and the in-house sales academy provides the product and technique training needed to hit targets.
The culture is results-driven and competitive, with the top earners taking home substantially more than the base salary.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
O'Keeffe & Swartz roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales AgentR6,000–R18,000/month + commission
- Outbound Sales AgentR6,000–R18,000/month + commission
- Quality AssessorR6,000–R18,000/month + commission
- Sales Team LeaderR6,000–R18,000/month + commission
- Sales ManagerR6,000–R18,000/month + commission
Pay context
R6,000–R18,000/month + commission
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at O'Keeffe & Swartz
Potential positives
- ✓Insurance and financial-services sales specialists
- ✓Uncapped commission earning
- ✓Established sales academy
- ✓Long industry track record
- ✓Uncapped commission — top performers earn significantly above base salary
- ✓Decades of insurance sales expertise — one of SA's most established direct-sales employers
- ✓Established sales academy provides the training foundation new agents need to succeed
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •High-volume outbound sales environment — rejection handling is a daily requirement
- •Base salary alone is modest; strong earnings require consistent target achievement
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •13th cheque
- •Provident fund contributions
- •Sales commissions and incentives
- •Ongoing training and development
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for O'Keeffe & Swartz
Hiring process
Candidates can apply online via the jobs platform by submitting a CV that emphasises Matric results and any prior sales exposure. Applications are screened for clear communication and drive, after which shortlisted candidates complete a telephonic interview followed by a live sales role-play assessment focused on simple insurance products.
Reference and background checks are conducted before offers are extended, with the full process typically completed within one to two weeks. Applicants should prepare by rehearsing concise pitches and objection-handling techniques to demonstrate resilience under pressure.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Candidates apply online through major South African job boards such as PNet or Indeed, or by emailing their CV to the Johannesburg head office. The process starts with CV screening, followed by a telephonic interview, sales aptitude and English proficiency tests, and a role-play assessment that measures resilience and clear communication.
Shortlisted candidates then complete reference checks and a criminal record verification before a final interview with a sales team leader. The full process typically takes two to four weeks.
Bring your Matric certificate, ID and any sales track record, and prepare to handle objections in a simulated insurance sales scenario.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, strong sales drive, resilience, clear communication
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
O'Keeffe & Swartz review FAQs
What jobs are available at O'Keeffe & Swartz in South Africa?
This profile lists Insurance Sales Agent, Outbound Sales Agent, Quality Assessor, Sales Team Leader and 1 other role types for O'Keeffe & Swartz, with locations including Johannesburg. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does O'Keeffe & Swartz pay per month in South Africa?
ShiftMate's public-market pay estimate for O'Keeffe & Swartz is R6,000–R18,000/month + commission per month, with the lower and upper ends shown as R6,000 and R18,000/month + commission. Glassdoor shows a 3.0/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at O'Keeffe & Swartz?
This profile lists the following entry requirements: Matric, strong sales drive, resilience, clear communication Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is O'Keeffe & Swartz located in South Africa?
This profile lists O'Keeffe & Swartz locations as Johannesburg. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is O'Keeffe & Swartz a good place to work in South Africa?
Glassdoor rates O'Keeffe & Swartz at 3.0/5. Public-source research highlights uncapped commission — top performers earn significantly above base salary and decades of insurance sales expertise — one of sa's most established direct-sales employers as possible positives. A public-source concern to consider is high-volume outbound sales environment — rejection handling is a daily requirement. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo and structured training.
Does O'Keeffe & Swartz provide training for new employees?
Training is listed for some O'Keeffe & Swartz roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at O'Keeffe & Swartz through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at O'Keeffe & Swartz and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with O'Keeffe & Swartz unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.