Industry
BPO
ShiftMate company profile
1st for Women Insurance Contact Centre jobs and careers in South Africa
1st for Women Insurance Contact Centre handles inbound customer service, outbound sales, and claims calls for the 1st for Women insurance brand. The brand sells car, home, and life cover aimed at women.
Johannesburg (Bryanston) Cape Town
Evidence-led company research
What 1st for Women Insurance Contact Centre jobs research shows
1st for Women Insurance Contact Centre handles inbound customer service, outbound sales, and claims calls for the 1st for Women insurance brand. The brand sells car, home, and life cover aimed at women.
Locations
Johannesburg (Bryanston), Cape Town
Company size
800+
Role areas
Insurance Sales Consultant, Claims Consultant, Retentions Agent
Typical pay
R7,000–R17,000/month
Head office
Johannesburg (Bryanston)
Founded
2004
What the work may be like
1st for Women is South Africa's leading insurance brand specifically for women — and the contact centre culture reflects the brand's female-empowerment mission. The Bryanston Johannesburg campus operates as part of the Telesure Group, giving agents stability and professional training infrastructure while working for a brand with a genuine social identity.
FAIS training is funded for advisory roles, and the predominantly female workforce creates a collaborative, supportive team culture.
Hiring and application process
Candidates can apply online via the jobs platform by uploading a CV highlighting Matric results and any customer service experience. Applications are reviewed by the Telesure Group recruitment team, after which shortlisted candidates complete a telephonic interview, a call-simulation assessment focused on car, home and life cover queries, and background checks.
The full process from application to offer usually takes three to four weeks. Prepare by practising clear, empathetic responses to insurance questions and confirming you meet the customer-care orientation required for inbound and claims roles.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Purpose-driven brand with a genuine female-empowerment identity — meaningful work for staff who align with the mission
- FAIS training funded — insurance advisory qualification while working
- Telesure Group backing provides professional stability and benefits above standalone operators
What candidates should verify
- • Bryanston Johannesburg campus — requires reliable northern Johannesburg transport
- • Insurance sales targets are consistent daily expectations regardless of the brand's social mission
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at 1st for Women Insurance Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Claims Consultant · Retentions Agent · Service Advisor · Team Leader
Entry guidance
Matric, FAIS RE5 preferred for advisory roles, customer care orientation
Hiring process
Candidates can apply online via the jobs platform by uploading a CV highlighting Matric results and any customer service experience. Applications are reviewed by the Telesure Group recruitment team, after which shortlisted candidates complete a telephonic interview, a call-simulation assessment focused on car, home and life cover queries, and background checks. The full process from application to offer usually takes three to four weeks. Prepare by practising clear, empathetic responses to insurance questions and confirming you meet the customer-care orientation required for inbound and claims roles.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Female-empowerment workplace culture
- Women-focused brand with strong identity
- FAIS training funded
- Part of Telesure Group