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1st for Women Insurance Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering 1st for Women Insurance Contact Centre.
Company overview
About 1st for Women Insurance Contact Centre
Start with the company itself before comparing 1st for women insurance contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg (Bryanston) · Cape Town
Company size
800+
Indicative pay
R7,000–R17,000/month
Head office
Johannesburg (Bryanston)
Founded
2004
Official website
stdigzadigitalbrandsites.digitalcdnPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
1st for Women Insurance Contact Centre handles inbound customer service, outbound sales, and claims calls for the 1st for Women insurance brand. The brand sells car, home, and life cover aimed at women.
The operation sits inside the Telesure Group and runs with more than 800 staff. Most customers are women who choose the insurer because of its stated focus on female clients rather than general-market providers.
The contact centre has sites in Bryanston, Johannesburg, and Cape Town. Bryanston is the larger campus and the main operational base.
Staff need reliable transport to reach the northern Johannesburg location, as public options are limited in that area. The Cape Town site supports the same service, sales, and claims functions but on a smaller scale.
Telesure supplies the training and benefits framework that standalone contact centres often lack. Day-to-day work mixes service queries with daily sales targets that do not change because of the brand’s empowerment messaging.
Agents receive funded FAIS training that leads to a formal insurance qualification, which can open internal moves into advisory or team-lead roles. The culture reflects the women-focused brand, so employees who value that identity tend to stay longer.
Those who prefer steady service work without sales pressure or who struggle with fixed daily targets often find the environment difficult. Benefits and job stability are stronger than at many independent BPO operators because of the Telesure backing.
Women seeking insurance-sector experience with a clear mission fit, or anyone willing to meet sales numbers in exchange for funded training, are the main applicants. The hiring process follows standard contact-centre steps: application, basic assessments, and interviews that test service and sales aptitude.
Candidates should expect questions about handling targets and availability for shifts. The Johannesburg location rules out applicants without dependable transport, and the sales component remains non-negotiable regardless of personal alignment with the brand.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from 1st for Women Insurance Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 3.2
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R17,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Insurance Sales Consultant · Claims Consultant
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.2
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for 1st for Women Insurance Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that 1st for Women Insurance Contact Centre may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: 1st for Women is South Africa's leading insurance brand specifically for women — and the contact centre culture reflects the brand's female-empowerment mission. The Bryanston Johannesburg campus operates as part of the Telesure Group, giving agents stability and professional training infrastructure while working for a brand with a genuine social identity. FAIS training is funded for advisory roles, and the predominantly female workforce creates a collaborative, supportive team culture.
The listed pay signal is R7,000–R17,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Bryanston Johannesburg campus — requires reliable northern Johannesburg transport
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at 1st for Women Insurance Contact Centre
Work environment
1st for Women is South Africa's leading insurance brand specifically for women — and the contact centre culture reflects the brand's female-empowerment mission. The Bryanston Johannesburg campus operates as part of the Telesure Group, giving agents stability and professional training infrastructure while working for a brand with a genuine social identity.
FAIS training is funded for advisory roles, and the predominantly female workforce creates a collaborative, supportive team culture.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
1st for Women Insurance Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales ConsultantR7,000–R17,000/month
- Claims ConsultantR7,000–R17,000/month
- Retentions AgentR7,000–R17,000/month
- Service AdvisorR7,000–R17,000/month
- Team LeaderR7,000–R17,000/month
Pay context
R7,000–R17,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at 1st for Women Insurance Contact Centre
Potential positives
- ✓Female-empowerment workplace culture
- ✓Women-focused brand with strong identity
- ✓FAIS training funded
- ✓Part of Telesure Group
- ✓Bryanston Johannesburg campus
- ✓Purpose-driven brand with a genuine female-empowerment identity — meaningful work for staff who align with the mission
- ✓FAIS training funded — insurance advisory qualification while working
- ✓Telesure Group backing provides professional stability and benefits above standalone operators
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Bryanston Johannesburg campus — requires reliable northern Johannesburg transport
- •Insurance sales targets are consistent daily expectations regardless of the brand's social mission
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Subsidised medical aid
- •Provident fund contributions
- •13th cheque
- •Performance incentives
- •Employee wellness programme
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for 1st for Women Insurance Contact Centre
Hiring process
Candidates can apply online via the jobs platform by uploading a CV highlighting Matric results and any customer service experience. Applications are reviewed by the Telesure Group recruitment team, after which shortlisted candidates complete a telephonic interview, a call-simulation assessment focused on car, home and life cover queries, and background checks.
The full process from application to offer usually takes three to four weeks. Prepare by practising clear, empathetic responses to insurance questions and confirming you meet the customer-care orientation required for inbound and claims roles.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Candidates apply online via South African job boards or the 1st for Women careers portal, submitting a CV that highlights Matric results and any customer service experience. Screening involves an initial telephonic interview, followed by aptitude and English language assessments, a role-play simulation for sales or claims handling, and mandatory criminal record plus reference checks; FAIS RE5 is required for advisory positions.
The full process from application to offer typically takes two to four weeks. Bring certified copies of your ID, Matric certificate and RE5 if held, and prepare by practising clear communication, basic insurance product knowledge, and examples of handling difficult customers in a women-focused environment.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, FAIS RE5 preferred for advisory roles, customer care orientation
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
1st for Women Insurance Contact Centre review FAQs
What jobs are available at 1st for Women Insurance Contact Centre in South Africa?
This profile lists Insurance Sales Consultant, Claims Consultant, Retentions Agent, Service Advisor and 1 other role types for 1st for Women Insurance Contact Centre, with locations including Johannesburg (Bryanston) and Cape Town. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does 1st for Women Insurance Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for 1st for Women Insurance Contact Centre is R7,000–R17,000/month per month, with the lower and upper ends shown as R7,000 and R17,000/month. Glassdoor shows a 3.2/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at 1st for Women Insurance Contact Centre?
This profile lists the following entry requirements: Matric, FAIS RE5 preferred for advisory roles, customer care orientation Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is 1st for Women Insurance Contact Centre located in South Africa?
This profile lists 1st for Women Insurance Contact Centre locations as Johannesburg (Bryanston) and Cape Town. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is 1st for Women Insurance Contact Centre a good place to work in South Africa?
Glassdoor rates 1st for Women Insurance Contact Centre at 3.2/5. Public-source research highlights purpose-driven brand with a genuine female-empowerment identity — meaningful work for staff who align with the mission and fais training funded — insurance advisory qualification while working as possible positives. A public-source concern to consider is bryanston johannesburg campus — requires reliable northern johannesburg transport. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does 1st for Women Insurance Contact Centre provide training for new employees?
Training is listed for some 1st for Women Insurance Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at 1st for Women Insurance Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at 1st for Women Insurance Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with 1st for Women Insurance Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.