Industry
BPO
ShiftMate company profile
Auto & General Insurance Contact Centre jobs and careers in South Africa
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
Johannesburg (Fourways) Cape Town
Evidence-led company research
What Auto & General Insurance Contact Centre jobs research shows
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
Locations
Johannesburg (Fourways), Cape Town
Company size
1,500+
Role areas
Insurance Sales Consultant, Claims Agent, Retentions Advisor
Typical pay
R7,000–R18,000/month
Head office
Johannesburg (Fourways)
Founded
1985
What the work may be like
Auto & General is part of the FirstRand Group and operates a high-energy direct insurance sales floor from its Fourways Johannesburg campus. Car, home, and life insurance sales drive strong commission structures, and the FAIS training is funded from day one.
The FirstRand Group backing provides corporate benefits and stability that standalone insurance BPOs cannot match, and the Fourways location is well-connected for northern Johannesburg candidates.
Hiring and application process
Candidates apply online through the South African jobs platform or Auto & General’s careers portal, where Matric and preferred FAIS RE5 details are reviewed first. Shortlisted applicants complete a telephonic screening, followed by a call simulation assessment and face-to-face or virtual interview at the Johannesburg or Cape Town contact centre.
Successful candidates undergo reference, credit and criminal checks before receiving an offer, with the full process typically taking four to six weeks. Prepare by practising persuasive sales techniques and demonstrating resilience under sales targets during the simulation.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
- FirstRand Group backing — institutional stability and corporate benefits above standalone BPO peers
- FAIS training funded — insurance qualification gained while earning
- Strong commission upside on car, home, and life insurance direct sales
What candidates should verify
- • High-energy sales floor with consistent daily target pressure
- • Fourways Johannesburg location — less accessible for southern or eastern Gauteng candidates
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Auto & General Insurance Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Claims Agent · Retentions Advisor · Service Consultant · Team Leader
Entry guidance
Matric, FAIS RE5 preferred, target-driven mindset
Hiring process
Candidates apply online through the South African jobs platform or Auto & General’s careers portal, where Matric and preferred FAIS RE5 details are reviewed first. Shortlisted applicants complete a telephonic screening, followed by a call simulation assessment and face-to-face or virtual interview at the Johannesburg or Cape Town contact centre. Successful candidates undergo reference, credit and criminal checks before receiving an offer, with the full process typically taking four to six weeks. Prepare by practising persuasive sales techniques and demonstrating resilience under sales targets during the simulation.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Direct insurer with strong commission upside
- FAIS training funded
- Fourways campus (Gauteng opportunity)
- Part of Budget Insurance / FirstRand Group