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ShiftMate workplace guide
Auto & General Insurance Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Auto & General Insurance Contact Centre.
Company overview
About Auto & General Insurance Contact Centre
Start with the company itself before comparing auto & general insurance contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg (Fourways) · Cape Town
Company size
1,500+
Indicative pay
R7,000–R18,000/month
Head office
Johannesburg (Fourways)
Founded
1985
Official website
www.autogeneral.comPublic email
csdenquiries@autogeneral.com.auPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
With more than 1,500 employees across these sites, the operation sits at the larger end of South African BPO insurers. Customers are mainly individual policyholders who buy directly rather than through brokers.
The main Johannesburg campus is in Fourways, with a second site in Cape Town. Most staff are based in Gauteng, where the sales and retentions teams are concentrated.
The Fourways location creates access issues for candidates living in southern or eastern parts of the province, as public transport links are limited and many shifts start early. Cape Town operations are smaller and less detailed in public records.
The work environment is a high-volume sales floor with daily targets on insurance products. Staff receive funded FAIS training from the start, which leads to a formal insurance qualification while earning a base salary plus commission.
FirstRand Group backing brings corporate benefits such as medical aid and pension contributions that exceed those at many independent BPO firms. However, the pace is consistent and target-driven, with limited tolerance for missing numbers.
Career movement tends to stay within sales or retentions teams rather than broad corporate paths, suiting people who perform well under pressure and can handle rejection on calls. Candidates who already have sales experience or are comfortable with commission-based pay are more likely to meet expectations.
The process typically includes an assessment of communication skills and basic numeracy, followed by FAIS-related checks. Those seeking steady office work without sales targets or who live far from Fourways will find the role a poor fit.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Auto & General Insurance Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 2.8
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R18,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Insurance Sales Consultant · Claims Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
2.8
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Auto & General Insurance Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Auto & General Insurance Contact Centre may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo and structured training.
The workplace context recorded for this profile indicates: Auto & General is part of the FirstRand Group and operates a high-energy direct insurance sales floor from its Fourways Johannesburg campus. Car, home, and life insurance sales drive strong commission structures, and the FAIS training is funded from day one. The FirstRand Group backing provides corporate benefits and stability that standalone insurance BPOs cannot match, and the Fourways location is well-connected for northern Johannesburg candidates.
The listed pay signal is R7,000–R18,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: High-energy sales floor with consistent daily target pressure
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Auto & General Insurance Contact Centre
Work environment
Auto & General is part of the FirstRand Group and operates a high-energy direct insurance sales floor from its Fourways Johannesburg campus. Car, home, and life insurance sales drive strong commission structures, and the FAIS training is funded from day one.
The FirstRand Group backing provides corporate benefits and stability that standalone insurance BPOs cannot match, and the Fourways location is well-connected for northern Johannesburg candidates.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Auto & General Insurance Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales ConsultantR7,000–R18,000/month
- Claims AgentR7,000–R18,000/month
- Retentions AdvisorR7,000–R18,000/month
- Service ConsultantR7,000–R18,000/month
- Team LeaderR7,000–R18,000/month
Pay context
R7,000–R18,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Auto & General Insurance Contact Centre
Potential positives
- ✓Direct insurer with strong commission upside
- ✓FAIS training funded
- ✓Fourways campus (Gauteng opportunity)
- ✓Part of Budget Insurance / FirstRand Group
- ✓High-energy sales environment
- ✓FirstRand Group backing — institutional stability and corporate benefits above standalone BPO peers
- ✓FAIS training funded — insurance qualification gained while earning
- ✓Strong commission upside on car, home, and life insurance direct sales
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •High-energy sales floor with consistent daily target pressure
- •Fourways Johannesburg location — less accessible for southern or eastern Gauteng candidates
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque bonus
- •Sales incentives and commissions
- •Employee wellness programme
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Auto & General Insurance Contact Centre
Hiring process
Candidates apply online through the South African jobs platform or Auto & General’s careers portal, where Matric and preferred FAIS RE5 details are reviewed first. Shortlisted applicants complete a telephonic screening, followed by a call simulation assessment and face-to-face or virtual interview at the Johannesburg or Cape Town contact centre.
Successful candidates undergo reference, credit and criminal checks before receiving an offer, with the full process typically taking four to six weeks. Prepare by practising persuasive sales techniques and demonstrating resilience under sales targets during the simulation.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
To apply for roles at Auto & General Insurance Contact Centre, submit your CV via their careers portal or major South African job boards such as PNet and Indeed for positions based in Fourways or Cape Town. Expect an initial online application review, followed by a telephonic screening, sales aptitude and language assessments, and mandatory background checks including criminal record verification and references.
The full process typically takes two to four weeks from application to offer. Prepare by familiarising yourself with basic car and home insurance products, practising target-driven sales scenarios, and bringing certified copies of your Matric certificate and ID; holding the FAIS RE5 qualification strengthens your application.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, FAIS RE5 preferred, target-driven mindset
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Auto & General Insurance Contact Centre review FAQs
What jobs are available at Auto & General Insurance Contact Centre in South Africa?
This profile lists Insurance Sales Consultant, Claims Agent, Retentions Advisor, Service Consultant and 1 other role types for Auto & General Insurance Contact Centre, with locations including Johannesburg (Fourways) and Cape Town. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Auto & General Insurance Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for Auto & General Insurance Contact Centre is R7,000–R18,000/month per month, with the lower and upper ends shown as R7,000 and R18,000/month. Glassdoor shows a 2.8/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Auto & General Insurance Contact Centre?
This profile lists the following entry requirements: Matric, FAIS RE5 preferred, target-driven mindset Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Auto & General Insurance Contact Centre located in South Africa?
This profile lists Auto & General Insurance Contact Centre locations as Johannesburg (Fourways) and Cape Town. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Auto & General Insurance Contact Centre a good place to work in South Africa?
Glassdoor rates Auto & General Insurance Contact Centre at 2.8/5. Public-source research highlights firstrand group backing — institutional stability and corporate benefits above standalone bpo peers and fais training funded — insurance qualification gained while earning as possible positives. A public-source concern to consider is high-energy sales floor with consistent daily target pressure. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a sa bpo and structured training.
Does Auto & General Insurance Contact Centre provide training for new employees?
Training is listed for some Auto & General Insurance Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Auto & General Insurance Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Auto & General Insurance Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Auto & General Insurance Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.