Industry
BPO
A&
Auto & General Insurance Contact Centre company profile
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
1,500+Team
1985Founded
Johannesburg (Fourways)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Auto & General Insurance Contact Centre research shows
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
Locations
Johannesburg (Fourways), Cape Town
Company size
1,500+
Role areas
Insurance Sales Consultant, Claims Agent, Retentions Advisor
Typical pay
R7,000–R18,000/month
Head office
Johannesburg (Fourways)
Founded
1985
What the work may be like
Auto & General is part of the FirstRand Group and operates a high-energy direct insurance sales floor from its Fourways Johannesburg campus. Car, home, and life insurance sales drive strong commission structures, and the FAIS training is funded from day one.
The FirstRand Group backing provides corporate benefits and stability that standalone insurance BPOs cannot match, and the Fourways location is well-connected for northern Johannesburg candidates.
Hiring and application process
Candidates apply online through the South African jobs platform or Auto & General’s careers portal, where Matric and preferred FAIS RE5 details are reviewed first. Shortlisted applicants complete a telephonic screening, followed by a call simulation assessment and face-to-face or virtual interview at the Johannesburg or Cape Town contact centre.
Successful candidates undergo reference, credit and criminal checks before receiving an offer, with the full process typically taking four to six weeks. Prepare by practising persuasive sales techniques and demonstrating resilience under sales targets during the simulation.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
- FirstRand Group backing — institutional stability and corporate benefits above standalone BPO peers
- FAIS training funded — insurance qualification gained while earning
- Strong commission upside on car, home, and life insurance direct sales
What candidates should verify
- • High-energy sales floor with consistent daily target pressure
- • Fourways Johannesburg location — less accessible for southern or eastern Gauteng candidates
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Auto & General Insurance Contact Centre.
Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls. The Johannesburg site manages sales, claims handling, and retentions, while the Cape Town location supports similar contact centre functions.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Auto & General Insurance Contact Centre lists Johannesburg (Fourways) on this public profile.
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