Industry
GOVERNMENT
CO
City of Johannesburg company profile
8 million residents. The service runs across phone, WhatsApp, and a mobile app, processing hundreds of thousands of contacts monthly.
500+ (contact centre)Team
PublicOn ShiftMate
JohannesburgSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
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What City of Johannesburg company profile research shows
8 million residents. The service runs across phone, WhatsApp, and a mobile app, processing hundreds of thousands of contacts monthly.
Locations
Johannesburg
Company size
500+ (contact centre)
Role areas
Municipal Contact Centre Agent, Rates & Billing Advisor, Electricity Fault Reporting Agent
Typical pay
R8,000–R18,000/month
Head office
Johannesburg
What the work may be like
The City of Johannesburg's Joburg 311 contact centre is one of the most ambitious municipal service operations in Africa — handling hundreds of thousands of contacts monthly across phone, WhatsApp, and the Joburg app. Agents work in a structured, modern environment with proper training programmes and clear team leader structures.
CoJ has invested heavily in digital channels, which means you're not just handling calls — you're working across platforms and building skills that open doors in both the public and private sector. For Johannesburg-based candidates who want permanent employment, serious scale, and a recognisable employer on their CV, CoJ is one of the best options in the city.
Hiring and application process
Candidates should apply via the City of Johannesburg’s official e-recruitment portal, submitting a CV that highlights Matric results and any municipal, utility billing or contact-centre experience. Applications are screened for eligibility, followed by a skills assessment and panel interview that may test English/Zulu or English/Sotho proficiency for Joburg 311 roles handling rates queries, fault reports and billing disputes.
Shortlisted applicants undergo reference, criminal-record and qualification verifications, with the process typically taking eight to twelve weeks from application to offer. Prepare by reviewing common service-delivery issues on the Joburg 311 platform and preparing bilingual examples of customer resolution.
Who may be a good fit
- Johannesburg-based candidates who want stable municipal employment handling utility and service delivery queries for SA's largest city
- Joburg is SA's economic capital — CoJ is one of the most recognisable government employers on any CV
- Joburg 311 runs on phone, WhatsApp and app — you build multichannel digital skills that transfer directly to private sector BPOs
- Accessible from the CBD and surrounding townships via Rea Vaya BRT and taxi routes
What candidates should verify
- • Serving 5.8 million residents means call volumes are high and public expectations are intense
- • Like most metros, pay increments are tied to the municipal budget cycle rather than individual performance reviews
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside City of Johannesburg.
8 million residents. The service runs across phone, WhatsApp, and a mobile app, processing hundreds of thousands of contacts monthly.
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