Industry
BPO
Concentrix company profile
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
6,000+Team
2004Founded
Cape TownSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Concentrix company profile research shows
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
Locations
Cape Town, Johannesburg
Company size
6,000+
Role areas
Customer Service Advisor, Technical Support Agent, Sales Agent
Typical pay
R7,000–R20,000/month
Head office
Newark
Founded
2004
What the work may be like
Concentrix (which absorbed Webhelp) runs large multilingual delivery centres in Cape Town and Johannesburg — one of the world's biggest CX employers with the systems and structure to match. The work spans voice, chat, email, and social across major technology, retail, and financial brand clients.
The global scale means genuine international career mobility within Concentrix, and the work-from-home options available for qualified agents are among the most established in the SA BPO market.
Hiring and application process
Interested candidates apply online via Concentrix’s careers site or South African job portals for contact-centre roles. The process begins with Matric verification and an English-plus-computer-literacy assessment, followed by a voice or video interview and background checks.
Most applicants receive an offer within two to four weeks. Prepare by practising clear spoken English and sample customer-service scenarios for UK clients.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- One of the world's three largest CX employers — global mobility for career development
- Multi-channel work (voice, chat, email, social) builds a versatile skills profile
- Established work-from-home programme for qualifying agents
What candidates should verify
- • Large corporate structure — individual agents need to proactively manage their own career visibility
- • High-volume KPI environment across most client accounts
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Your company on ShiftMate
ShiftMate already has a hiring profile for Concentrix.
Claim it and let us build and market your employer brand. Create a free employer account, complete business verification and submit a claim request. Approval lets an authorised representative manage employer-owned profile details; independent reviews remain controlled by ShiftMate.
The company
Inside Concentrix.
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
This unclaimed profile uses public company information. An authorised representative can register, verify their authority and request control of employer-owned details.
Visit ConcentrixLife here
Different disciplines. One shared standard.
Work with purpose
A practical view of the work, teams and opportunities behind this employer.
People first
Clear expectations and better context for candidates exploring a new role.
Room to grow
A profile designed to make the next step easier to understand.
Opportunities
Open roles at Concentrix
Full-time
Quality Manager
Cape Town, Western Cape
View jobFull-time
UK Customer Service Advisor
Cape Town, Western Cape
View jobFull-time
UK German-Speaking Customer Service Advisor
Cape Town, Western Cape
View jobFull-time
Training and Quality Manager
Cape Town, Western Cape
View jobFull-time
German Customer Service Associate
Cape Town, Western Cape · R20 000 per month
View jobFull-time
Utilities Customer Service Advisor
Cape Town, Western Cape
View jobIndependent feedback
Employer profile and worker reviews are separate.
This profile is employer-controlled. Worker experiences are independently submitted and moderated on ShiftMate's review pages, so candidates can see both perspectives clearly.
Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Concentrix lists Cape Town on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.