Industry
BPO
Discovery Contact Centre company profile
Discovery operates South Africa’s largest in-house contact centre for its health and life insurance products. The centre handles inbound queries on medical aid, life cover, and the Vitality wellness programme.
4,000+ (contact centre)Team
1992Founded
Johannesburg (Sandton)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Discovery Contact Centre company profile research shows
Discovery operates South Africa’s largest in-house contact centre for its health and life insurance products. The centre handles inbound queries on medical aid, life cover, and the Vitality wellness programme.
Locations
Johannesburg (Sandton)
Company size
4,000+ (contact centre)
Role areas
Service Consultant, Claims Consultant, Vitality Agent
Typical pay
R8,000–R20,000/month
Head office
Johannesburg (Sandton)
Founded
1992
What the work may be like
Discovery's Sandton contact centre is one of South Africa's most sought-after places to work — the medical aid, Vitality, and life insurance products are genuinely complex and agents become real experts rather than script-followers. The culture reflects Discovery's broader innovation ethos: data-driven, high-performance, with constant measurement of everything.
Medical aid from day one and Vitality wellness are in-practice benefits, not just perks on paper.
Hiring and application process
Candidates can apply for roles at Discovery Contact Centre through the company’s careers portal or major South African job platforms by uploading a CV and Matric certificate. The screening process starts with an online assessment testing basic financial literacy and customer service skills, followed by a telephonic or in-person interview focused on handling inbound medical aid and Vitality queries, and ends with reference and background checks.
The full process from application to offer typically takes three to five weeks. To prepare, familiarise yourself with Discovery’s health, life and Vitality products so you can confidently discuss policyholder scenarios during the interview.
Who may be a good fit
- Johannesburg candidates with basic financial literacy and a customer service mindset looking for a well-regarded in-house insurer contact centre with strong benefits
- Medical aid from day one — immediate access to the products you're selling
- Discovery's innovation culture is stimulating — real product complexity, not scripted calls
- Strong internal mobility across Discovery Health, Life, and Insure divisions
What candidates should verify
- • High-complexity products require extensive and ongoing training — not easy work
- • Demanding performance culture — expectations are high and consistently monitored
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Discovery Contact Centre.
Discovery operates South Africa’s largest in-house contact centre for its health and life insurance products. The centre handles inbound queries on medical aid, life cover, and the Vitality wellness programme.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Discovery Contact Centre lists Johannesburg (Sandton) on this public profile.
Where can I read reviews?
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