Industry
BPO
ShiftMate company profile
Mr Price Contact Centre jobs and careers in South Africa
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
Durban (Durban North)
Evidence-led company research
What Mr Price Contact Centre jobs research shows
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
Locations
Durban (Durban North)
Company size
800+
Role areas
Customer Service Agent, MRP Money Consultant, Credit Agent
Typical pay
R7,000–R15,000/month
Head office
Durban (Durban North)
Founded
1985
What the work may be like
Mr Price Group's contact centre operates from Durban — one of KZN's most significant in-house retail employers. The multi-brand scope (Mr Price, Miladys, Sheet Street, Power Fashion) and MRP Money fintech operations create varied work across retail customer service, credit, and digital payments.
Staff discounts across the group portfolio are a real daily benefit, and the Durban base makes this one of the most accessible stable employers for KZN-based candidates.
Hiring and application process
Candidates apply online via the Mr Price Group careers portal or the jobs platform. Applications are screened for a Matric certificate plus basic retail and credit knowledge, followed by a communication and typing assessment, a voice or video interview, and credit and criminal record checks.
The full process from submission to offer typically takes three to five weeks. Prepare by practising responses to common queries about loyalty programmes, credit accounts and the Group’s retail brands.
Who may be a good fit
- Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Major KZN in-house employer — one of Durban's most stable and accessible contact centre opportunities
- MRP Money fintech exposure builds digital payments and credit skills beyond standard retail customer service
- Staff discounts across all Mr Price Group brands from day one
What candidates should verify
- • Retail credit and collections demands can be high during peak debt cycles
- • Durban Morningside location — transport planning required for candidates in outlying KZN areas
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Mr Price Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Service Agent · MRP Money Consultant · Credit Agent · Loyalty Programme Advisor · Collections Agent
Entry guidance
Matric, customer care orientation, basic retail and credit literacy
Hiring process
Candidates apply online via the Mr Price Group careers portal or the jobs platform. Applications are screened for a Matric certificate plus basic retail and credit knowledge, followed by a communication and typing assessment, a voice or video interview, and credit and criminal record checks. The full process from submission to offer typically takes three to five weeks. Prepare by practising responses to common queries about loyalty programmes, credit accounts and the Group’s retail brands.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Durban-headquartered South African retail icon
- Multi-brand support
- MRP Money (fintech) exposure
- Staff discounts across Mr Price Group brands