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ShiftMate workplace guide
Mr Price Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Mr Price Contact Centre.
Company overview
About Mr Price Contact Centre
Start with the company itself before comparing mr price contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Durban (Durban North)
Company size
800+
Indicative pay
R7,000–R15,000/month
Head office
Durban (Durban North)
Founded
1985
Official website
fa-etyi-saasfaprod1.faPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
The centre employs more than 800 people and forms one of the larger dedicated retail contact operations in KwaZulu-Natal. Its customers are the group’s own shoppers rather than external clients, so volume tracks retail trading patterns and credit cycles.
The site sits in Durban North, in the Morningside area. This is the group’s only listed contact centre location, with no comparable operations in Johannesburg, Cape Town or other provinces.
Most staff are drawn from greater Durban and surrounding KZN towns. Commuting from outlying areas requires reliable transport, as the location is not near major taxi or train hubs for many northern or western KZN residents.
Day-to-day work mixes standard retail enquiries with credit and collections tasks that increase sharply during debt repayment peaks. Staff receive group-wide product discounts from the start of employment, and some roles give exposure to basic digital payments processes.
The environment rewards consistent call handling and target adherence more than creative problem-solving. Career movement tends to stay inside the contact centre or shift into other Mr Price Group support functions in Durban; progression beyond team leader level is limited without relocating to head office roles.
People who perform best are those comfortable with repetitive customer contact, shift patterns and measurable output rather than varied project work. The centre suits Durban-based applicants who want stable retail-sector employment and can manage the commute.
Candidates from further afield should weigh transport costs and reliability before applying. Hiring runs through the group’s online portal with standard screening, basic assessments and interviews focused on customer service experience and availability for shifts.
Turnaround is typical for large in-house operations, though specific timelines are not published.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Mr Price Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Indeed 4.0 · Glassdoor 3.6
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R15,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
6
Customer Service Agent · MRP Money Consultant
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Indeed
4.0
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Glassdoor
3.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Mr Price Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Mr Price Contact Centre may be most relevant to durban-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: Mr Price Group's contact centre operates from Durban — one of KZN's most significant in-house retail employers. The multi-brand scope (Mr Price, Miladys, Sheet Street, Power Fashion) and MRP Money fintech operations create varied work across retail customer service, credit, and digital payments. Staff discounts across the group portfolio are a real daily benefit, and the Durban base makes this one of the most accessible stable employers for KZN-based candidates.
The listed pay signal is R7,000–R15,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Retail credit and collections demands can be high during peak debt cycles
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Mr Price Contact Centre
Work environment
Mr Price Group's contact centre operates from Durban — one of KZN's most significant in-house retail employers. The multi-brand scope (Mr Price, Miladys, Sheet Street, Power Fashion) and MRP Money fintech operations create varied work across retail customer service, credit, and digital payments.
Staff discounts across the group portfolio are a real daily benefit, and the Durban base makes this one of the most accessible stable employers for KZN-based candidates.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Mr Price Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Customer Service AgentR7,000–R15,000/month
- MRP Money ConsultantR7,000–R15,000/month
- Credit AgentR7,000–R15,000/month
- Loyalty Programme AdvisorR7,000–R15,000/month
- Collections AgentR7,000–R15,000/month
- Team LeaderR7,000–R15,000/month
Pay context
R7,000–R15,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Mr Price Contact Centre
Potential positives
- ✓Durban-headquartered South African retail icon
- ✓Multi-brand support
- ✓MRP Money (fintech) exposure
- ✓Staff discounts across Mr Price Group brands
- ✓KZN-based contact centre — local opportunity
- ✓Major KZN in-house employer — one of Durban's most stable and accessible contact centre opportunities
- ✓MRP Money fintech exposure builds digital payments and credit skills beyond standard retail customer service
- ✓Staff discounts across all Mr Price Group brands from day one
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Retail credit and collections demands can be high during peak debt cycles
- •Durban Morningside location — transport planning required for candidates in outlying KZN areas
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund benefits
- •13th cheque bonus
- •Retail staff discounts
- •Ongoing training programmes
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Mr Price Contact Centre
Hiring process
Candidates apply online via the Mr Price Group careers portal or the jobs platform. Applications are screened for a Matric certificate plus basic retail and credit knowledge, followed by a communication and typing assessment, a voice or video interview, and credit and criminal record checks.
The full process from submission to offer typically takes three to five weeks. Prepare by practising responses to common queries about loyalty programmes, credit accounts and the Group’s retail brands.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
To apply for roles at Mr Price Contact Centre in Durban North, submit your CV and Matric certificate through the Mr Price Group careers portal or major South African job boards such as PNet and Indeed. Expect an initial telephonic screening, followed by an English proficiency and basic aptitude test, a customer service role-play assessment covering retail and credit scenarios, and standard criminal plus reference checks.
The full process from application to offer typically takes three to five weeks. Prepare by practising clear telephone communication, reviewing basic credit and loyalty programme concepts, and bringing certified copies of your ID and qualifications to any in-person assessments.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, customer care orientation, basic retail and credit literacy
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Mr Price Contact Centre review FAQs
What jobs are available at Mr Price Contact Centre in South Africa?
This profile lists Customer Service Agent, MRP Money Consultant, Credit Agent, Loyalty Programme Advisor and 2 other role types for Mr Price Contact Centre, with locations including Durban (Durban North). These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Mr Price Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for Mr Price Contact Centre is R7,000–R15,000/month per month, with the lower and upper ends shown as R7,000 and R15,000/month. Glassdoor shows a 3.6/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Mr Price Contact Centre?
This profile lists the following entry requirements: Matric, customer care orientation, basic retail and credit literacy Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Mr Price Contact Centre located in South Africa?
This profile lists Mr Price Contact Centre locations as Durban (Durban North). Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Mr Price Contact Centre a good place to work in South Africa?
Glassdoor rates Mr Price Contact Centre at 3.6/5 and Indeed at 4.0/5. Public-source research highlights major kzn in-house employer — one of durban's most stable and accessible contact centre opportunities and mrp money fintech exposure builds digital payments and credit skills beyond standard retail customer service as possible positives. A public-source concern to consider is retail credit and collections demands can be high during peak debt cycles. The profile may be most relevant to durban-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does Mr Price Contact Centre provide training for new employees?
Training is listed for some Mr Price Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Mr Price Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Mr Price Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Mr Price Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.