Industry
BPO
MP
Mr Price Financial Services (Contact Centre) company profile
Mr Price Financial Services runs an in-house contact centre in Durban that manages store card accounts, credit applications, payments and customer queries for the Mr Price Group's retail credit division. This covers one of the larger retail credit books in South Africa and supports the group's fashion retail brands.
2,000+Team
1985Founded
Durban (Morningside)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Mr Price Financial Services (Contact Centre) research shows
Mr Price Financial Services runs an in-house contact centre in Durban that manages store card accounts, credit applications, payments and customer queries for the Mr Price Group's retail credit division. This covers one of the larger retail credit books in South Africa and supports the group's fashion retail brands.
Locations
Durban (Morningside)
Company size
2,000+
Role areas
Collections Consultant, Credit Application Processor, Customer Service Agent
Typical pay
R7,000–R17,000/month
Head office
Durban (Morningside)
Founded
1985
What the work may be like
Mr Price Financial Services runs a large Durban in-house contact centre managing one of the largest retail credit books in South Africa — store card accounts, credit applications, and payments for the Mr Price Group's fashion retail brands. The Morningside Durban campus is a significant KZN employer with structured team leadership progression, and the in-house model means agents develop deep product knowledge of the Group's retail credit products rather than rotating across multiple client campaigns.
Hiring and application process
To apply for roles at Mr Price Financial Services Contact Centre in Durban, submit your CV and Matric certificate via the jobs platform or the Mr Price Group careers portal. Shortlisted candidates complete an online numeracy assessment and a voice or call simulation test, followed by a telephonic or in-person interview focusing on credit processes and customer handling.
Successful applicants undergo credit and background checks before receiving an offer, with the full process typically taking three to five weeks. Prepare by practising basic financial calculations and retail credit scenarios to demonstrate strong numeracy and service skills.
Who may be a good fit
- Durban-based candidates with credit or financial services contact centre experience who want a stable in-house role with a major SA retailer
- One of Durban's largest in-house financial services contact centres — stable, long-term employment in KZN
- Structured progression into team leadership — a clear internal development pathway
- Mr Price Group employee benefits across the group's retail brands
What candidates should verify
- • Retail credit collections demands can be high during peak debt cycles in SA's consumer economy
- • Durban Morningside location — transport planning required for candidates in outlying KZN areas
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Mr Price Financial Services (Contact Centre).
Mr Price Financial Services runs an in-house contact centre in Durban that manages store card accounts, credit applications, payments and customer queries for the Mr Price Group's retail credit division. This covers one of the larger retail credit books in South Africa and supports the group's fashion retail brands.
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Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Mr Price Financial Services (Contact Centre) lists Durban (Morningside) on this public profile.
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