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Mr Price Financial Services (Contact Centre) reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Mr Price Financial Services (Contact Centre).
Company overview
About Mr Price Financial Services (Contact Centre)
Start with the company itself before comparing mr price financial services (contact centre) reviews, review evidence or current roles.
Industry
BPO
Locations
Durban (Morningside)
Company size
2,000+
Indicative pay
R7,000–R17,000/month
Head office
Durban (Morningside)
Founded
1985
Official website
www.mrpricefinancialservices.co.zaPublic contact
+27 31 310 8000Prepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Mr Price Financial Services runs an in-house contact centre in Durban that manages store card accounts, credit applications, payments and customer queries for the Mr Price Group's retail credit division. This covers one of the larger retail credit books in South Africa and supports the group's fashion retail brands.
The operation sits within the broader Mr Price Group structure rather than serving external clients, and it employs more than 2,000 people. Its main role is handling inbound and outbound calls related to account servicing and collections.
The facility is located in Morningside, Durban, and functions as the sole contact centre site for this division. No equivalent operations exist in other South African cities.
As a major employer in KwaZulu-Natal's financial services BPO sector, it draws staff from across the Durban area and surrounding regions. Staff must arrange their own transport to the Morningside campus, which adds complexity for candidates based in outlying parts of KZN.
Day-to-day work involves high volumes of customer calls focused on credit accounts and collections. Demand increases during periods when consumer debt levels rise in the South African economy, creating sustained pressure on teams.
The company offers structured internal progression into team leadership roles and extends employee benefits available across the Mr Price Group. The environment suits people who perform consistently under targets and prefer predictable shift patterns over varied or creative tasks.
Those who struggle with repetitive phone work or collections pressure tend to find the pace difficult. The roles fit applicants looking for stable, long-term employment in Durban with a clear path to supervisory positions.
Candidates should weigh the Morningside location and transport requirements before applying. Hiring follows standard contact centre recruitment steps, including assessments of communication skills and basic credit knowledge, though the process can extend during peak recruitment periods.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Mr Price Financial Services (Contact Centre).
Review snapshot
What candidates can verify today
Public rating context
Indeed 4.0 · Glassdoor 3.6
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R17,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Collections Consultant · Credit Application Processor
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Indeed
4.0
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Glassdoor
3.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Mr Price Financial Services (Contact Centre) on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Mr Price Financial Services (Contact Centre) may be most relevant to durban-based candidates with credit or financial services contact centre experience who want a stable in-house role with a major sa retailer.
The workplace context recorded for this profile indicates: Mr Price Financial Services runs a large Durban in-house contact centre managing one of the largest retail credit books in South Africa — store card accounts, credit applications, and payments for the Mr Price Group's fashion retail brands. The Morningside Durban campus is a significant KZN employer with structured team leadership progression, and the in-house model means agents develop deep product knowledge of the Group's retail credit products rather than rotating across multiple client campaigns.
The listed pay signal is R7,000–R17,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Retail credit collections demands can be high during peak debt cycles in SA's consumer economy
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Mr Price Financial Services (Contact Centre)
Work environment
Mr Price Financial Services runs a large Durban in-house contact centre managing one of the largest retail credit books in South Africa — store card accounts, credit applications, and payments for the Mr Price Group's fashion retail brands. The Morningside Durban campus is a significant KZN employer with structured team leadership progression, and the in-house model means agents develop deep product knowledge of the Group's retail credit products rather than rotating across multiple client campaigns.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Durban-based candidates with credit or financial services contact centre experience who want a stable in-house role with a major SA retailer
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Mr Price Financial Services (Contact Centre) roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Collections ConsultantR7,000–R17,000/month
- Credit Application ProcessorR7,000–R17,000/month
- Customer Service AgentR7,000–R17,000/month
- Accounts AdvisorR7,000–R17,000/month
- Team LeaderR7,000–R17,000/month
Pay context
R7,000–R17,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Mr Price Financial Services (Contact Centre)
Potential positives
- ✓In-house financial services for SA's largest fashion retailer
- ✓Major Durban employer — stable long-term roles
- ✓Retail credit and collections specialisation
- ✓Structured progression into team leadership
- ✓Mr Price Group employee benefits
- ✓One of Durban's largest in-house financial services contact centres — stable, long-term employment in KZN
- ✓Structured progression into team leadership — a clear internal development pathway
- ✓Mr Price Group employee benefits across the group's retail brands
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Retail credit collections demands can be high during peak debt cycles in SA's consumer economy
- •Durban Morningside location — transport planning required for candidates in outlying KZN areas
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque bonus
- •Retail staff discounts
- •Professional development training
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Mr Price Financial Services (Contact Centre)
Hiring process
To apply for roles at Mr Price Financial Services Contact Centre in Durban, submit your CV and Matric certificate via the jobs platform or the Mr Price Group careers portal. Shortlisted candidates complete an online numeracy assessment and a voice or call simulation test, followed by a telephonic or in-person interview focusing on credit processes and customer handling.
Successful applicants undergo credit and background checks before receiving an offer, with the full process typically taking three to five weeks. Prepare by practising basic financial calculations and retail credit scenarios to demonstrate strong numeracy and service skills.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Mr Price Financial Services recruits through the Mr Price Group careers portal — apply with a CV and expect a credit and numeracy assessment followed by a competency-based interview focused on financial services customer handling. Background, criminal, and credit checks are mandatory for all financial services roles; successful candidates typically receive an offer within 3–4 weeks.
Preparation on the basics of retail credit and the National Credit Act will strengthen your application.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, credit or financial services contact centre experience preferred, strong numeracy
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Mr Price Financial Services (Contact Centre) review FAQs
What jobs are available at Mr Price Financial Services (Contact Centre) in South Africa?
This profile lists Collections Consultant, Credit Application Processor, Customer Service Agent, Accounts Advisor and 1 other role types for Mr Price Financial Services (Contact Centre), with locations including Durban (Morningside). These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Mr Price Financial Services (Contact Centre) pay per month in South Africa?
ShiftMate's public-market pay estimate for Mr Price Financial Services (Contact Centre) is R7,000–R17,000/month per month, with the lower and upper ends shown as R7,000 and R17,000/month. Glassdoor shows a 3.6/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Mr Price Financial Services (Contact Centre)?
This profile lists the following entry requirements: Matric, credit or financial services contact centre experience preferred, strong numeracy Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Mr Price Financial Services (Contact Centre) located in South Africa?
This profile lists Mr Price Financial Services (Contact Centre) locations as Durban (Morningside). Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Mr Price Financial Services (Contact Centre) a good place to work in South Africa?
Glassdoor rates Mr Price Financial Services (Contact Centre) at 3.6/5 and Indeed at 4.0/5. Public-source research highlights one of durban's largest in-house financial services contact centres — stable, long-term employment in kzn and structured progression into team leadership — a clear internal development pathway as possible positives. A public-source concern to consider is retail credit collections demands can be high during peak debt cycles in sa's consumer economy. The profile may be most relevant to durban-based candidates with credit or financial services contact centre experience who want a stable in-house role with a major sa retailer.
Does Mr Price Financial Services (Contact Centre) provide training for new employees?
Training is listed for some Mr Price Financial Services (Contact Centre) roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Mr Price Financial Services (Contact Centre) through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Mr Price Financial Services (Contact Centre) and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Mr Price Financial Services (Contact Centre) unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.