Industry
BPO
ShiftMate company profile
OUTsurance Contact Centre jobs and careers in South Africa
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
Centurion Johannesburg
Evidence-led company research
What OUTsurance Contact Centre jobs research shows
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
Locations
Centurion, Johannesburg
Company size
3,500+
Role areas
Insurance Sales Consultant, Claims Consultant, Retentions Advisor
Typical pay
R8,000–R22,000/month
Head office
Centurion
Founded
2003
What the work may be like
OUTsurance's Centurion campus is consistently cited as one of the best-run contact centres in South Africa — a high-energy sales environment tempered by genuine investment in people. The OUTbonus scheme creates a team culture where hitting targets feels collectively celebrated, not just monitored.
The culture is transparent — performance is visible, results are rewarded, and management is held to the same standards as agents.
Hiring and application process
To apply for roles at OUTsurance Contact Centre, submit your CV and details via the company’s careers portal or the jobs platform vacancy. Screening starts with Matric verification and sales orientation checks, followed by aptitude assessments on communication and compliance, then FAIS Fit and Proper confirmation or study commitment.
Shortlisted candidates attend one or two interviews, reference and background checks, with the full process usually taking four to six weeks to an offer. Prepare by practising outbound sales scenarios for car and home insurance while reviewing basic product features to show immediate client focus.
Who may be a good fit
- Centurion and Johannesburg-based candidates with Matric looking for a SA BPO with international accounts and structured training
- OUTbonus — market-leading performance payout scheme with real earning potential
- Consistently cited as one of SA's best workplaces — culture is genuine, not just marketing
- FAIS training fully funded — gain a compliance qualification while working
What candidates should verify
- • Centurion-only operation — commuting is required for most Johannesburg-based candidates
- • High-performance sales culture is genuinely demanding — not the right fit for everyone
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at OUTsurance Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Claims Consultant · Retentions Advisor · OUTbonus Qualifying Agent · Team Leader
Entry guidance
Matric, FAIS Fit & Proper compliance (or willingness to study), sales orientation
Hiring process
To apply for roles at OUTsurance Contact Centre, submit your CV and details via the company’s careers portal or the jobs platform vacancy. Screening starts with Matric verification and sales orientation checks, followed by aptitude assessments on communication and compliance, then FAIS Fit and Proper confirmation or study commitment. Shortlisted candidates attend one or two interviews, reference and background checks, with the full process usually taking four to six weeks to an offer. Prepare by practising outbound sales scenarios for car and home insurance while reviewing basic product features to show immediate client focus.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- OUTbonus — market-leading performance payout
- Most awarded SA insurer
- FAIS-accredited training provided
- Exceptional workplace culture and retention