Worker reviews
None approved yet
Be the first verified worker to share an experience.
ShiftMate workplace guide
OUTsurance Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering OUTsurance Contact Centre.
Company overview
About OUTsurance Contact Centre
Start with the company itself before comparing outsurance contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Centurion · Johannesburg
Company size
3,500+
Indicative pay
R8,000–R22,000/month
Head office
Centurion
Founded
2003
Official website
www.outsurance.coPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
The company employs more than 3,500 people and ranks among the larger BPO operations in the country, with strong brand recognition from repeated industry awards for its insurance products. The main operation sits in Centurion, with limited presence noted in Johannesburg.
Most staff must commute to the Centurion campus. The site runs as a single large facility rather than multiple regional offices, which restricts options for candidates based further afield.
The workplace is a high-volume sales environment built around daily targets and the OUTbonus performance payout. Staff who meet or exceed targets receive meaningful additional earnings, and the company reports above-average retention for the sector.
Career movement exists from agent roles into team leadership and compliance positions, supported by fully funded FAIS training. However, the pace is demanding and not suited to people who prefer steady, low-pressure work.
Those who perform well tend to be competitive, comfortable with rejection and motivated by variable pay. Candidates who already have sales experience or can handle consistent performance measurement are more likely to succeed.
Applications are submitted through the company’s online portal, followed by assessments and interviews that test sales aptitude and compliance knowledge. The process is straightforward but competitive, with emphasis on target-driven examples during interviews.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from OUTsurance Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 3.3
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R8,000–R22,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
6
Insurance Sales Consultant · Claims Consultant
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.3
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for OUTsurance Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that OUTsurance Contact Centre may be most relevant to centurion and johannesburg-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: OUTsurance's Centurion campus is consistently cited as one of the best-run contact centres in South Africa — a high-energy sales environment tempered by genuine investment in people. The OUTbonus scheme creates a team culture where hitting targets feels collectively celebrated, not just monitored. The culture is transparent — performance is visible, results are rewarded, and management is held to the same standards as agents.
The listed pay signal is R8,000–R22,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Centurion-only operation — commuting is required for most Johannesburg-based candidates
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at OUTsurance Contact Centre
Work environment
OUTsurance's Centurion campus is consistently cited as one of the best-run contact centres in South Africa — a high-energy sales environment tempered by genuine investment in people. The OUTbonus scheme creates a team culture where hitting targets feels collectively celebrated, not just monitored.
The culture is transparent — performance is visible, results are rewarded, and management is held to the same standards as agents.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Centurion and Johannesburg-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
OUTsurance Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales ConsultantR8,000–R22,000/month
- Claims ConsultantR8,000–R22,000/month
- Retentions AdvisorR8,000–R22,000/month
- OUTbonus Qualifying AgentR8,000–R22,000/month
- Team LeaderR8,000–R22,000/month
- Operations ManagerR8,000–R22,000/month
Pay context
R8,000–R22,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at OUTsurance Contact Centre
Potential positives
- ✓OUTbonus — market-leading performance payout
- ✓Most awarded SA insurer
- ✓FAIS-accredited training provided
- ✓Exceptional workplace culture and retention
- ✓Clear career path from consultant to leadership
- ✓OUTbonus — market-leading performance payout scheme with real earning potential
- ✓Consistently cited as one of SA's best workplaces — culture is genuine, not just marketing
- ✓FAIS training fully funded — gain a compliance qualification while working
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Centurion-only operation — commuting is required for most Johannesburg-based candidates
- •High-performance sales culture is genuinely demanding — not the right fit for everyone
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •Performance incentives
- •Staff insurance discounts
- •Wellness programme access
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for OUTsurance Contact Centre
Hiring process
To apply for roles at OUTsurance Contact Centre, submit your CV and details via the company’s careers portal or the jobs platform vacancy. Screening starts with Matric verification and sales orientation checks, followed by aptitude assessments on communication and compliance, then FAIS Fit and Proper confirmation or study commitment.
Shortlisted candidates attend one or two interviews, reference and background checks, with the full process usually taking four to six weeks to an offer. Prepare by practising outbound sales scenarios for car and home insurance while reviewing basic product features to show immediate client focus.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
OUTsurance runs structured intake days for consultant roles — apply through their careers portal and expect a sales aptitude assessment and FAIS fit and proper compliance screening before a competency-based interview. The interview focuses heavily on target achievement mindset, resilience, and customer service ethic; successful candidates receive an offer within 2–4 weeks.
RE5 study support is provided to candidates who join without the qualification already.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, FAIS Fit & Proper compliance (or willingness to study), sales orientation
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
OUTsurance Contact Centre review FAQs
What jobs are available at OUTsurance Contact Centre in South Africa?
This profile lists Insurance Sales Consultant, Claims Consultant, Retentions Advisor, OUTbonus Qualifying Agent and 2 other role types for OUTsurance Contact Centre, with locations including Centurion and Johannesburg. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does OUTsurance Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for OUTsurance Contact Centre is R8,000–R22,000/month per month, with the lower and upper ends shown as R8,000 and R22,000/month. Glassdoor shows a 3.3/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at OUTsurance Contact Centre?
This profile lists the following entry requirements: Matric, FAIS Fit & Proper compliance (or willingness to study), sales orientation Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is OUTsurance Contact Centre located in South Africa?
This profile lists OUTsurance Contact Centre locations as Centurion and Johannesburg. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is OUTsurance Contact Centre a good place to work in South Africa?
Glassdoor rates OUTsurance Contact Centre at 3.3/5. Public-source research highlights outbonus — market-leading performance payout scheme with real earning potential and consistently cited as one of sa's best workplaces — culture is genuine, not just marketing as possible positives. A public-source concern to consider is centurion-only operation — commuting is required for most johannesburg-based candidates. The profile may be most relevant to centurion and johannesburg-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does OUTsurance Contact Centre provide training for new employees?
Training is listed for some OUTsurance Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at OUTsurance Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at OUTsurance Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with OUTsurance Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.