Industry
BPO
OC
OUTsurance Contact Centre company profile
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
3,500+Team
2003Founded
CenturionSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What OUTsurance Contact Centre company profile research shows
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
Locations
Centurion, Johannesburg
Company size
3,500+
Role areas
Insurance Sales Consultant, Claims Consultant, Retentions Advisor
Typical pay
R8,000–R22,000/month
Head office
Centurion
Founded
2003
What the work may be like
OUTsurance's Centurion campus is consistently cited as one of the best-run contact centres in South Africa — a high-energy sales environment tempered by genuine investment in people. The OUTbonus scheme creates a team culture where hitting targets feels collectively celebrated, not just monitored.
The culture is transparent — performance is visible, results are rewarded, and management is held to the same standards as agents.
Hiring and application process
To apply for roles at OUTsurance Contact Centre, submit your CV and details via the company’s careers portal or the jobs platform vacancy. Screening starts with Matric verification and sales orientation checks, followed by aptitude assessments on communication and compliance, then FAIS Fit and Proper confirmation or study commitment.
Shortlisted candidates attend one or two interviews, reference and background checks, with the full process usually taking four to six weeks to an offer. Prepare by practising outbound sales scenarios for car and home insurance while reviewing basic product features to show immediate client focus.
Who may be a good fit
- Centurion and Johannesburg-based candidates with Matric looking for a SA BPO with international accounts and structured training
- OUTbonus — market-leading performance payout scheme with real earning potential
- Consistently cited as one of SA's best workplaces — culture is genuine, not just marketing
- FAIS training fully funded — gain a compliance qualification while working
What candidates should verify
- • Centurion-only operation — commuting is required for most Johannesburg-based candidates
- • High-performance sales culture is genuinely demanding — not the right fit for everyone
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside OUTsurance Contact Centre.
OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover.
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Visit OUTsurance Contact CentreLife here
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Opportunities
Open roles at OUTsurance Contact Centre
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Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
OUTsurance Contact Centre lists Centurion on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.