Industry
BPO
T(
TFG (The Foschini Group) Contact Centre company profile
TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group. These include Foschini, Markham, Sportscene, and Jet.
2,000+Team
2023Founded
Cape Town (Parow)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What TFG (The Foschini Group) Contact Centre research shows
TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group. These include Foschini, Markham, Sportscene, and Jet.
Locations
Cape Town (Parow), Johannesburg
Company size
2,000+
Role areas
Credit Consultant, Collections Agent, Customer Service Agent
Typical pay
R7,000–R17,000/month
Head office
Cape Town (Parow)
Founded
2023
What the work may be like
TFG (The Foschini Group) operates one of South Africa's largest in-house retail credit contact centres from its Parow Cape Town campus — handling billing, collections, loyalty, and customer service for 30+ brands including Foschini, Markham, Sportscene, and Jet. The employee discount across all TFG brands is a genuinely valued daily perk.
The JSE-listed stability and massive brand portfolio create a structured career environment with real internal mobility options.
Hiring and application process
To apply for roles at TFG Contact Centre, submit your CV and Matric certificate via the TFG careers portal or approved South African job platforms. Applications are screened for basic credit literacy and customer service orientation, followed by online assessments and a telephonic or in-person interview that includes role-play scenarios on credit accounts, loyalty queries or collections for brands such as Foschini, Markham and Jet.
Successful candidates undergo reference and credit checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by reviewing TFG’s retail brands and practising clear, empathetic responses to common customer credit enquiries.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- 30+ brand portfolio — exposure to retail credit, loyalty, and customer service across the most recognisable names in SA fashion retail
- TFG employee discount across all brands — a tangible daily benefit every team member uses
- JSE-listed stability with genuine internal mobility across the Parow campus operations
What candidates should verify
- • Parow Cape Town campus — best suited to Western Cape candidates; not accessible outside the province
- • Retail credit collections can be demanding when consumers face financial pressure
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Your company on ShiftMate
ShiftMate already has a hiring profile for TFG (The Foschini Group) Contact Centre.
Claim it and let us build and market your employer brand. Create a free employer account, complete business verification and submit a claim request. Approval lets an authorised representative manage employer-owned profile details; independent reviews remain controlled by ShiftMate.
The company
Inside TFG (The Foschini Group) Contact Centre.
TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group. These include Foschini, Markham, Sportscene, and Jet.
This unclaimed profile uses public company information. An authorised representative can register, verify their authority and request control of employer-owned details.
Visit TFG (The Foschini Group) Contact CentreLife here
Different disciplines. One shared standard.
Work with purpose
A practical view of the work, teams and opportunities behind this employer.
People first
Clear expectations and better context for candidates exploring a new role.
Room to grow
A profile designed to make the next step easier to understand.
Opportunities
Open roles at TFG (The Foschini Group) Contact Centre
There are no public roles listed at the moment. Check back here for future opportunities.
Independent feedback
Employer profile and worker reviews are separate.
This profile is employer-controlled. Worker experiences are independently submitted and moderated on ShiftMate's review pages, so candidates can see both perspectives clearly.
Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
TFG (The Foschini Group) Contact Centre lists Cape Town (Parow) on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.