Worker reviews
None approved yet
Be the first verified worker to share an experience.
ShiftMate workplace guide
CoActivate reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering CoActivate.
Company overview
About CoActivate
Start with the company itself before comparing coactivate reviews, review evidence or current roles.
Industry
BPO
Locations
Durban (Umhlanga) · Johannesburg
Company size
500+
Indicative pay
R7,000–R18,000/month (plus commission)
Head office
the Embassy Building in Durban
Founded
2010
Official website
www.coactivate.co.zaPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
CoActivate operates as a contact centre and BPO provider that runs outbound sales, customer acquisition, and retention campaigns. Its clients are primarily large insurance and financial services companies that outsource these functions rather than handle them in-house.
The company employs over 500 people and focuses on volume-driven campaigns that require agents to meet daily and monthly sales targets for its clients. Its main base is in Umhlanga, Durban, with a secondary office in Johannesburg.
This gives it reach across KwaZulu-Natal and Gauteng, though the Durban site accounts for the majority of staff and activity. As a result, it serves as one of the larger contact centre employers in the KZN region, with most hiring and operations tied to the Umhlanga location.
The work centres on a commission structure where pay depends on individual sales results. Agents who consistently hit targets can earn above-average amounts and move into senior or team lead roles on a performance basis, often faster than in other contact centres.
The floor operates at a high pace with frequent incentives, but monthly earnings vary and the environment produces steady turnover among those who cannot maintain results. It suits people who handle rejection, track their own numbers closely, and respond to direct pressure, while those seeking fixed salaries or lower metrics tend to leave quickly.
Entry-level applicants with basic communication skills and tolerance for targets make up most hires, as the company trains new staff on its specific insurance and financial products. The process usually includes an initial screen for availability and voice quality, followed by interviews or role-play exercises that test sales approach.
Candidates in the Durban area have easier access due to the Umhlanga site, but anyone expecting stable pay without performance fluctuations should look at other employers.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from CoActivate.
Review snapshot
What candidates can verify today
Public rating context
HelloPeter 1.0
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R18,000/month (plus commission)
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Outbound Sales Consultant · Insurance Sales Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
HelloPeter
1.0
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for CoActivate on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that CoActivate may be most relevant to kzn-based candidates with a flair for outbound sales who want strong commission earnings in the insurance and financial services space.
The workplace context recorded for this profile indicates: CoActivate is a Durban Umhlanga-based outbound sales BPO specialising in insurance and financial services acquisition and retention — a high-energy, commission-driven environment that has built a track record of developing entry-level talent into senior sales performers. The energetic floor culture, strong incentive structures, and Umhlanga location make it one of the most sought-after KZN employers for candidates with a natural sales flair.
The listed pay signal is R7,000–R18,000/month (plus commission). It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Target-driven environment — not suited to everyone
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at CoActivate
Work environment
CoActivate is a Durban Umhlanga-based outbound sales BPO specialising in insurance and financial services acquisition and retention — a high-energy, commission-driven environment that has built a track record of developing entry-level talent into senior sales performers. The energetic floor culture, strong incentive structures, and Umhlanga location make it one of the most sought-after KZN employers for candidates with a natural sales flair.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
KZN-based candidates with a flair for outbound sales who want strong commission earnings in the insurance and financial services space
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
CoActivate roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Outbound Sales ConsultantR7,000–R18,000/month (plus commission)
- Insurance Sales AgentR7,000–R18,000/month (plus commission)
- Customer Retention AdvisorR7,000–R18,000/month (plus commission)
- Senior Sales ConsultantR7,000–R18,000/month (plus commission)
- Team LeaderR7,000–R18,000/month (plus commission)
Pay context
R7,000–R18,000/month (plus commission)
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at CoActivate
Potential positives
- ✓Durban-headquartered — major KZN contact centre employer
- ✓Insurance and financial services campaign specialist
- ✓Strong commission and incentive structure
- ✓Entry-level to senior sales progression pathway
- ✓Energetic, performance-driven culture
- ✓Above-average earnings through commission for strong performers
- ✓Fast progression based on sales results
- ✓Durban Umhlanga location — accessible for KZN candidates
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Target-driven environment — not suited to everyone
- •Commission makes monthly earnings variable
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund membership
- •13th cheque bonus
- •Performance incentives
- •Staff transport services
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for CoActivate
Hiring process
Candidates should apply via the South African jobs platform or CoActivate’s contact form on their Durban-based website. Applications are screened for a Matric certificate and any outbound sales or insurance contact-centre experience, after which shortlisted candidates complete a telephone assessment that tests confident telephone manner, followed by an in-person interview and reference checks at the 350-seat centre.
The full process from application to offer typically takes two to three weeks. Prepare by rehearsing a concise outbound sales pitch that demonstrates how you would handle insurance or financial-services objections over the phone.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
CoActivate recruits through walk-in intake days at its Umhlanga office and via online job boards — apply with a CV and expect an initial sales aptitude screening and a telephone manner assessment. Shortlisted candidates complete a brief outbound sales role-play before a final interview with a team leader or operations manager.
Offers for agent roles can be made within 1–2 weeks, making CoActivate one of the faster-hiring BPOs in the Durban market.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric; outbound sales or insurance contact centre experience preferred; confident telephone manner essential
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
CoActivate review FAQs
What jobs are available at CoActivate in South Africa?
This profile lists Outbound Sales Consultant, Insurance Sales Agent, Customer Retention Advisor, Senior Sales Consultant and 1 other role types for CoActivate, with locations including the Embassy Building in Durban and Johannesburg. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does CoActivate pay per month in South Africa?
ShiftMate's public-market pay estimate for CoActivate is R7,000–R18,000/month (plus commission) per month, with the lower and upper ends shown as R7,000 and R18,000/month (plus commission). This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at CoActivate?
This profile lists the following entry requirements: Matric; outbound sales or insurance contact centre experience preferred; confident telephone manner essential Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is CoActivate located in South Africa?
This profile lists CoActivate locations as Durban (Umhlanga) and Johannesburg. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is CoActivate a good place to work in South Africa?
Public-source research highlights above-average earnings through commission for strong performers and fast progression based on sales results as possible positives. A public-source concern to consider is target-driven environment — not suited to everyone. The profile may be most relevant to kzn-based candidates with a flair for outbound sales who want strong commission earnings in the insurance and financial services space.
Does CoActivate provide training for new employees?
Training is listed for some CoActivate roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at CoActivate through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at CoActivate and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with CoActivate unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.